Harlow South PCN: primary care network practices and patient survey
Harlow South PCN is a primary care network of 3 GP practices with 42,734 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,751 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Harlow South PCN with survey results, the share of patients describing their overall experience as good ranges from 57% at Lister Medical Centre to 77% at The Hamilton Practice, with a median of 70% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. The Hamilton Practice has the highest share finding it easy to get through by phone (64%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Hamilton Practice | 11,062 | 77% | 64% | Good | 2,207 |
| The Ross Practice | 10,837 | 70% | 37% | Good | 3,044 |
| Lister Medical Centre | 20,835 | 57% | 25% | Requires improvement | 2,994 |
Results for the network as a whole, from 319 responses, against Essex and England.
| Survey question | Harlow South PCN | Essex | England |
|---|---|---|---|
| Overall experience good | 65% | 74% | 77% |
| Easy to contact by phone | 39% | 50% | 57% |
| Easy to contact via the website | 51% | 56% | 58% |
| Easy to contact via the NHS App | 47% | 51% | 54% |
| Reception team helpful | 74% | 83% | 85% |
| Last contact good | 62% | 70% | 73% |
| Wait for appointment about right | 62% | 70% | 69% |
| Listened to well | 82% | 84% | 87% |
| Treated with care and concern | 80% | 83% | 86% |
| Confidence and trust in the clinician | 87% | 91% | 93% |
| Needs met | 86% | 89% | 90% |
There are 2,751 registered patients per full-time-equivalent qualified GP in Harlow South PCN, more than England's 2,171 and Essex's 2,514. Practices recorded 524 appointments a month per 1,000 patients (England: 510), 60% of them face to face. 58% of appointments took place on the day they were booked (England: 45%).
16% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.6% over the year (England: shrank 1.1%).
| Measure | Harlow South PCN | Essex | England |
|---|---|---|---|
| Patients per qualified GP | 2,751 | 2,514 | 2,171 |
| Appointments per 1,000 patients a month | 524 | 480 | 510 |
| Face-to-face appointments | 60% | 69% | 63% |
| Same day as booked | 58% | 45% | 45% |
| Did not attend | 3% | 3% | 4% |
| Patients aged 65 or over | 16% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Harlow South PCN is chronic kidney disease (5.6% against 4.6%), and the furthest below is stroke and tia (1.5% against 1.9%).
| Condition register | Age group | Harlow South PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% | 6,712 |
| Depression | 18+ yrs | 15.3% | 14.3% | 5,024 |
| Diabetes | 17+ yrs | 9.0% | 7.9% | 2,996 |
| Asthma | 6+ yrs | 6.9% | 6.6% | 2,762 |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% | 1,824 |
| Cancer | All ages | 3.3% | 3.8% | 1,425 |
| Coronary heart disease | All ages | 2.6% | 3.0% | 1,137 |
| Atrial fibrillation | All ages | 2.0% | 2.2% | 867 |
| COPD | All ages | 1.8% | 1.9% | 791 |
| Stroke and TIA | All ages | 1.5% | 1.9% | 661 |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% | 145 |
| Heart failure | All ages | 1.0% | 1.1% | 410 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 319 |
| Serious mental illness | All ages | 0.9% | 1.0% | 382 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 278 |
| Dementia | All ages | 0.7% | 0.8% | 321 |
| Learning disability | All ages | 0.6% | 0.6% | 264 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 232 |
| Palliative care | All ages | 0.5% | 0.6% | 201 |
- Asop PCN (5 practices)
- Benfleet PCN (7 practices)
- Billericay PCN (5 practices)
- Central Basildon PCN (8 practices)
- Harlow North PCN (5 practices)
- North Uttlesford PCN (4 practices)
- Rochford PCN (4 practices)
- Southend Victoria PCN (9 practices)
Which practices are in Harlow South PCN?
Lister Medical Centre, The Hamilton Practice and The Ross Practice.
How do patients rate Harlow South PCN?
65% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Harlow South PCN cover?
42,734 registered patients across 3 practices in September 2026.
How many patients per GP does Harlow South PCN have?
2,751 per full-time-equivalent qualified GP, against 2,171 across England.