The Hamilton Practice, Harlow: patient reviews and CQC rating
The Hamilton Practice is a GP practice in Harlow with 11,062 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2020. It has 5.0 full-time-equivalent qualified GPs, or 2,207 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Hamilton Practice
Its best result against England is the share who found it easy to contact the practice through its website: 69%, above the England figure of 58%. Its weakest is the share who said their needs were met at their last appointment: 84%, below the England figure of 90%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 8 practices in Harlow with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (71%). 101 patients answered the survey (response rate 26%).
| Survey question | The Hamilton Practice | Essex | England |
|---|---|---|---|
| Overall experience good | 77% | 74% | 77% |
| Easy to contact by phone | 64% | 50% | 57% |
| Easy to contact via the website | 69% | 56% | 58% |
| Easy to contact via the NHS App | 57% | 51% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 75% | 70% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 86% | 84% | 87% |
| Treated with care and concern | 84% | 83% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 84% | 89% | 90% |
CQC's overall rating for The Hamilton Practice is Good, published in February 2020. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,062 patients were registered at The Hamilton Practice in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 2,207 patients per GP, close to the England figure of 2,171 and Essex's 2,514. The practice also has 2.8 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 11.1 |
| August 2024 | 4.8 | 9.8 |
| August 2025 | 4.9 | 9.2 |
| August 2026 | 5.0 | 9.6 |
From June 2026 to August 2026 the practice recorded 7,359 appointments a month, or 665 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 56% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Hamilton Practice | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 665 | 480 | 510 |
| Face to face | 87% | 69% | 63% |
| Same day as booked | 56% | 45% | 45% |
| More than 28 days after booking | 5% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.3% against 1.2%), depression (19.2% against 14.3%) and asthma (8.0% against 6.6%). The practice's patients live in areas with an average deprivation score of 23.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.0 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.2% | 14.3% |
| High blood pressure | All ages | 16.6% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.9% | 74.9% |
The Hamilton Practice, Keats House, Bush Fair, Harlow, CM18 6LY. Phone: 01279 215415. Website: www.hamiltonpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Ross Practice | 0.0 km | 70% |
| Dr Imran Gohar | 1.4 km | 83% |
| Lister Medical Centre | 1.7 km | 57% |
| Church Langley Medical Centre | 1.7 km | 56% |
| Nuffield House Doctors Surgery | 1.9 km | 48% |
- Lister Medical Centre (57% overall experience good)
- The Ross Practice (70% overall experience good)
How do patients rate The Hamilton Practice?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of The Hamilton Practice as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at The Hamilton Practice?
11,062 patients were registered in September 2026, down 0.2% on a year earlier.
What is The Hamilton Practice's CQC rating?
Good overall, published in February 2020.
How many GPs does The Hamilton Practice have?
5.0 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,207 patients per GP against 2,171 across England.
Are appointments at The Hamilton Practice face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Hamilton Practice's phone number?
01279 215415.