The Ross Practice, Harlow: patient reviews and CQC rating
The Ross Practice is a GP practice in Harlow with 10,837 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 3.6 full-time-equivalent qualified GPs, or 3,044 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Ross Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 60%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 37%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 8 practices in Harlow with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (76%). 95 patients answered the survey (response rate 23%).
| Survey question | The Ross Practice | Essex | England |
|---|---|---|---|
| Overall experience good | 70% | 74% | 77% |
| Easy to contact by phone | 37% | 50% | 57% |
| Easy to contact via the website | 55% | 56% | 58% |
| Easy to contact via the NHS App | 60% | 51% | 54% |
| Reception team helpful | 74% | 83% | 85% |
| Last contact good | 62% | 70% | 73% |
| Wait for appointment about right | 66% | 70% | 69% |
| Listened to well | 90% | 84% | 87% |
| Treated with care and concern | 87% | 83% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 94% | 89% | 90% |
CQC's overall rating for The Ross Practice is Good, published in March 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,837 patients were registered at The Ross Practice in September 2026, down 0.9% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 3,044 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 2.4 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 3.6 | 5.2 |
| August 2025 | 3.6 | 7.9 |
| August 2026 | 3.6 | 7.6 |
From June 2026 to August 2026 the practice recorded 5,610 appointments a month, or 518 per 1,000 registered patients (England: 510). 42% were face to face (England: 63%). 57% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
72% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Ross Practice | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 518 | 480 | 510 |
| Face to face | 42% | 69% | 63% |
| Same day as booked | 57% | 45% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.6% against 1.2%) and stroke or TIA (1.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 23.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.0 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.2% | 15.2% |
| Depression | 18+ yrs | 13.2% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| COPD | All ages | 1.7% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.7% | 74.9% |
The Ross Practice, Keats House, Bush Fair, Harlow, CM18 6LY. Phone: 01279 215354. Website: www.therosspractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Hamilton Practice | 0.0 km | 77% |
| Dr Imran Gohar | 1.4 km | 83% |
| Lister Medical Centre | 1.7 km | 57% |
| Church Langley Medical Centre | 1.7 km | 56% |
| Nuffield House Doctors Surgery | 1.9 km | 48% |
- Lister Medical Centre (57% overall experience good)
- The Hamilton Practice (77% overall experience good)
How do patients rate The Ross Practice?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of The Ross Practice as good, against 77% across England. 37% found it easy to get through by phone.
How many patients are registered at The Ross Practice?
10,837 patients were registered in September 2026, down 0.9% on a year earlier.
What is The Ross Practice's CQC rating?
Good overall, published in March 2016.
How many GPs does The Ross Practice have?
3.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,044 patients per GP against 2,171 across England.
Are appointments at The Ross Practice face to face?
42% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Ross Practice's phone number?
01279 215354.