Nuffield House Doctors Surgery, Harlow: patient reviews and CQC rating
Nuffield House Doctors Surgery is a GP practice in Harlow with 12,510 registered patients (September 2026). In the 2026 GP Patient Survey, 48% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2021. It has 5.6 full-time-equivalent qualified GPs, or 2,234 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Nuffield House Doctors Surgery
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 86%, below the England figure of 93%. Its weakest is the share who described their last contact with the practice as good: 39%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 7th of the 8 practices in Harlow with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 20 points lower than in 2025 (68%). 117 patients answered the survey (response rate 28%).
| Survey question | Nuffield House Doctors Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 48% | 74% | 77% |
| Easy to contact by phone | 29% | 50% | 57% |
| Easy to contact via the website | 48% | 56% | 58% |
| Easy to contact via the NHS App | 26% | 51% | 54% |
| Reception team helpful | 62% | 83% | 85% |
| Last contact good | 39% | 70% | 73% |
| Wait for appointment about right | 43% | 70% | 69% |
| Listened to well | 69% | 84% | 87% |
| Treated with care and concern | 71% | 83% | 86% |
| Confidence and trust in the clinician | 86% | 91% | 93% |
| Needs met | 81% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 139 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Nuffield House Doctors Surgery is Good, published in December 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,510 patients were registered at Nuffield House Doctors Surgery in September 2026, down 3.4% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 2,234 patients per GP, close to the England figure of 2,171 and Essex's 2,514. The practice also has 3.7 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 4.9 |
| August 2024 | 5.2 | 6.3 |
| August 2025 | 5.2 | 9.5 |
| August 2026 | 5.6 | 7.6 |
From June 2026 to August 2026 the practice recorded 5,063 appointments a month, or 405 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 44% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Nuffield House Doctors Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 405 | 480 | 510 |
| Face to face | 61% | 69% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 4% | 5% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%). It has a lower share for osteoporosis (0.0% against 1.2%), chronic kidney disease (3.4% against 4.6%) and atrial fibrillation (1.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 24.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.2% | 14.3% |
| High blood pressure | All ages | 14.6% | 15.2% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| COPD | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.9% | 74.9% |
Nuffield House Doctors Surgery, Minchen Road, The Stow, Harlow, CM20 3AX. Phone: 01279 213101. Website: www.nuffieldhouse.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Imran Gohar | 0.6 km | 83% |
| Church Langley Medical Centre | 1.6 km | 56% |
| Addison House - Haque Practice | 1.7 km | 45% |
| Old Harlow Health Centre | 1.8 km | 90% |
| The Hamilton Practice | 1.9 km | 77% |
- Addison House - Haque Practice (45% overall experience good)
- Church Langley Medical Centre (56% overall experience good)
- Dr Imran Gohar (83% overall experience good)
- Old Harlow Health Centre (90% overall experience good)
How do patients rate Nuffield House Doctors Surgery?
In the 2026 GP Patient Survey, 48% of patients described their overall experience of Nuffield House Doctors Surgery as good, below the England figure of 77%. 29% found it easy to get through by phone.
How many patients are registered at Nuffield House Doctors Surgery?
12,510 patients were registered in September 2026, down 3.4% on a year earlier.
What is Nuffield House Doctors Surgery's CQC rating?
Good overall, published in December 2021.
How many GPs does Nuffield House Doctors Surgery have?
5.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,234 patients per GP against 2,171 across England.
Are appointments at Nuffield House Doctors Surgery face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Nuffield House Doctors Surgery's phone number?
01279 213101.