Church Langley Medical Centre, Harlow: patient reviews and CQC rating
Church Langley Medical Centre is a GP practice in Harlow with 11,658 registered patients (September 2026). In the 2026 GP Patient Survey, 56% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Inadequate overall, in a report published in March 2024. It has 3.6 full-time-equivalent qualified GPs, or 3,230 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Church Langley Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 65%, against 58% across England. Its weakest is the share who described their overall experience of the practice as good: 56%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 6th of the 8 practices in Harlow with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (65%). 95 patients answered the survey (response rate 23%).
| Survey question | Church Langley Medical Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 56% | 74% | 77% |
| Easy to contact by phone | 48% | 50% | 57% |
| Easy to contact via the website | 65% | 56% | 58% |
| Easy to contact via the NHS App | 43% | 51% | 54% |
| Reception team helpful | 69% | 83% | 85% |
| Last contact good | 55% | 70% | 73% |
| Wait for appointment about right | 62% | 70% | 69% |
| Listened to well | 78% | 84% | 87% |
| Treated with care and concern | 73% | 83% | 86% |
| Confidence and trust in the clinician | 88% | 91% | 93% |
| Needs met | 80% | 89% | 90% |
In the Friends and Family Test for July 2026, 85% of 245 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Church Langley Medical Centre is Inadequate, published in March 2024. 2 key questions are rated differently: Caring Requires Improvement and Effective Requires Improvement. Its previous overall rating was Good (June 2015).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Requires Improvement |
| Responsive | Inadequate |
| Effective | Requires Improvement |
11,658 patients were registered at Church Langley Medical Centre in September 2026, down 1.8% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 3,230 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 1.6 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 5.2 |
| August 2024 | 3.5 | 4.6 |
| August 2025 | 4.8 | 8.0 |
| August 2026 | 3.6 | 5.3 |
From June 2026 to August 2026 the practice recorded 5,829 appointments a month, or 500 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 40% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
73% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Church Langley Medical Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 500 | 480 | 510 |
| Face to face | 53% | 69% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (5.9% against 4.6%). It has a lower share for osteoporosis (0.2% against 1.2%), dementia (0.4% against 0.8%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.7% | 15.2% |
| Depression | 18+ yrs | 13.4% | 14.3% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Palliative care | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.9% | 74.9% |
Church Langley Medical Centre, Church Langley Way,, Harlow, CM17 9TG. Phone: 01279 638520. Website: www.clmp.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Imran Gohar | 1.4 km | 83% |
| Nuffield House Doctors Surgery | 1.6 km | 48% |
| The Hamilton Practice | 1.7 km | 77% |
| The Ross Practice | 1.7 km | 70% |
| Old Harlow Health Centre | 1.8 km | 90% |
- Addison House - Haque Practice (45% overall experience good)
- Dr Imran Gohar (83% overall experience good)
- Nuffield House Doctors Surgery (48% overall experience good)
- Old Harlow Health Centre (90% overall experience good)
How do patients rate Church Langley Medical Centre?
In the 2026 GP Patient Survey, 56% of patients described their overall experience of Church Langley Medical Centre as good, below the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at Church Langley Medical Centre?
11,658 patients were registered in September 2026, down 1.8% on a year earlier.
What is Church Langley Medical Centre's CQC rating?
Inadequate overall, published in March 2024.
How many GPs does Church Langley Medical Centre have?
3.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,230 patients per GP against 2,171 across England.
Are appointments at Church Langley Medical Centre face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Church Langley Medical Centre's phone number?
01279 638520.