Addison House - Haque Practice, Harlow: patient reviews and CQC rating
Addison House - Haque Practice is a GP practice in Harlow with 22,764 registered patients (September 2026). In the 2026 GP Patient Survey, 45% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2019. It has 6.8 full-time-equivalent qualified GPs, or 3,341 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Addison House - Haque Practice
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 87%, below the England figure of 93%. Its weakest is the share who found it easy to get through to the practice by phone: 22%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 8th of the 8 practices in Harlow with 50 or more responses. 22% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (55%). 89 patients answered the survey (response rate 17%).
| Survey question | Addison House - Haque Practice | Essex | England |
|---|---|---|---|
| Overall experience good | 45% | 74% | 77% |
| Easy to contact by phone | 22% | 50% | 57% |
| Easy to contact via the website | 37% | 56% | 58% |
| Easy to contact via the NHS App | 45% | 51% | 54% |
| Reception team helpful | 77% | 83% | 85% |
| Last contact good | 45% | 70% | 73% |
| Wait for appointment about right | 41% | 70% | 69% |
| Listened to well | 68% | 84% | 87% |
| Treated with care and concern | 66% | 83% | 86% |
| Confidence and trust in the clinician | 87% | 91% | 93% |
| Needs met | 79% | 89% | 90% |
In the Friends and Family Test for July 2026, 75% of 48 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Addison House - Haque Practice is Good, published in September 2019. All 5 key questions are rated Good. It held the same rating in the report before (August 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
22,764 patients were registered at Addison House - Haque Practice in September 2026, down 2.2% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 3,341 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 6.4 nurses and 11.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 9.4 |
| August 2024 | 5.1 | 8.7 |
| August 2025 | 4.3 | 8.4 |
| August 2026 | 6.8 | 8.9 |
From June 2026 to August 2026 the practice recorded 9,330 appointments a month, or 410 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 38% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Addison House - Haque Practice | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 410 | 480 | 510 |
| Face to face | 63% | 69% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%). It has a lower share for osteoporosis (0.1% against 1.2%), atrial fibrillation (1.1% against 2.2%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 23.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.7 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.0% | 15.2% |
| Depression | 18+ yrs | 12.0% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Cancer | All ages | 2.3% | 3.8% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.2% | 74.9% |
Addison House - Haque Practice, Addison House Surgery, Hamstel Road, Harlow, CM20 1DS. Phone: 01279 621900. Website: www.addison-surgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Imran Gohar | 1.6 km | 83% |
| Nuffield House Doctors Surgery | 1.7 km | 48% |
| Lister Medical Centre | 1.8 km | 57% |
| The Hamilton Practice | 2.3 km | 77% |
| The Ross Practice | 2.3 km | 70% |
- Church Langley Medical Centre (56% overall experience good)
- Dr Imran Gohar (83% overall experience good)
- Nuffield House Doctors Surgery (48% overall experience good)
- Old Harlow Health Centre (90% overall experience good)
How do patients rate Addison House - Haque Practice?
In the 2026 GP Patient Survey, 45% of patients described their overall experience of Addison House - Haque Practice as good, below the England figure of 77%. 22% found it easy to get through by phone.
How many patients are registered at Addison House - Haque Practice?
22,764 patients were registered in September 2026, down 2.2% on a year earlier.
What is Addison House - Haque Practice's CQC rating?
Good overall, published in September 2019.
How many GPs does Addison House - Haque Practice have?
6.8 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 3,341 patients per GP against 2,171 across England.
Are appointments at Addison House - Haque Practice face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Addison House - Haque Practice's phone number?
01279 621900.