GP Connect PCN: primary care network practices and patient survey
GP Connect PCN is a primary care network of 5 GP practices with 31,245 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England. Its practices have 1,863 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in GP Connect PCN with survey results, the share of patients describing their overall experience as good ranges from 62% at Windmill Surgery to 92% at Woodway Medical Centre, with a median of 80% (England: 77%). 2 are above England and 1 below by more than the survey's margin of error. Park House has the highest share finding it easy to get through by phone (91%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Woodway Medical Centre | 6,964 | 92% | 75% | Good | 1,280 |
| Park House | 4,634 | 85% | 91% | Good | 1,580 |
| Phoenix Family Care | 5,539 | 80% | 52% | – | 2,098 |
| Dr Parveen Aggarwal | 6,382 | 75% | 69% | Good | 2,955 |
| Windmill Surgery | 7,726 | 62% | 61% | Good | 2,146 |
Results for the network as a whole, from 567 responses, against Coventry and Warwickshire and England.
| Survey question | GP Connect PCN | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 78% | 81% | 77% |
| Easy to contact by phone | 68% | 64% | 57% |
| Easy to contact via the website | 65% | 62% | 58% |
| Easy to contact via the NHS App | 67% | 60% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 76% | 77% | 73% |
| Wait for appointment about right | 71% | 78% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 84% | 91% | 90% |
There are 1,863 registered patients per full-time-equivalent qualified GP in GP Connect PCN, fewer than England's 2,171 and Coventry and Warwickshire's 2,112. Practices recorded 550 appointments a month per 1,000 patients (England: 510), 47% of them face to face. 59% of appointments took place on the day they were booked (England: 45%).
14% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.4% over the year (England: shrank 1.1%).
| Measure | GP Connect PCN | Coventry and Warwickshire | England |
|---|---|---|---|
| Patients per qualified GP | 1,863 | 2,112 | 2,171 |
| Appointments per 1,000 patients a month | 550 | 486 | 510 |
| Face-to-face appointments | 47% | 54% | 63% |
| Same day as booked | 59% | 54% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 14% | 18% | 19% |
Relative to England, the register furthest above England's rate at practices in GP Connect PCN is diabetes (8.8% against 7.9%), and the furthest below is palliative care (0.1% against 0.6%).
| Condition register | Age group | GP Connect PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 15.3% | 14.3% | 3,868 |
| High blood pressure | All ages | 14.0% | 15.2% | 4,563 |
| Diabetes | 17+ yrs | 8.8% | 7.9% | 2,267 |
| Asthma | 6+ yrs | 6.0% | 6.6% | 1,822 |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% | 991 |
| Cancer | All ages | 2.9% | 3.8% | 934 |
| Coronary heart disease | All ages | 2.1% | 3.0% | 678 |
| COPD | All ages | 1.5% | 1.9% | 478 |
| Atrial fibrillation | All ages | 1.5% | 2.2% | 472 |
| Stroke and TIA | All ages | 1.4% | 1.9% | 448 |
| Serious mental illness | All ages | 1.1% | 1.0% | 346 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 209 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 75 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 180 |
| Heart failure | All ages | 0.7% | 1.1% | 224 |
| Learning disability | All ages | 0.6% | 0.6% | 193 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 159 |
| Dementia | All ages | 0.3% | 0.8% | 108 |
| Palliative care | All ages | 0.1% | 0.6% | 34 |
- Coventry Central PCN (4 practices)
- Coventry Navigation 1 PCN (11 practices)
- Coventry North PCN (6 practices)
- Cw Unity PCN (3 practices)
- Go West PCN (6 practices)
- Skyward PCN (5 practices)
- Sowe Valley PCN (10 practices)
Which practices are in GP Connect PCN?
Dr Parveen Aggarwal, Park House, Phoenix Family Care, Windmill Surgery and Woodway Medical Centre.
How do patients rate GP Connect PCN?
78% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does GP Connect PCN cover?
31,245 registered patients across 5 practices in September 2026.
How many patients per GP does GP Connect PCN have?
1,863 per full-time-equivalent qualified GP, against 2,171 across England.