Phoenix Family Care, Coventry: patient reviews and CQC rating
Phoenix Family Care is a GP practice in Coventry with 5,539 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). It has 2.6 full-time-equivalent qualified GPs, or 2,098 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Phoenix Family Care
Its best result against England is the share who described their overall experience of the practice as good: 80%, against 77% across England. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 25th of the 52 practices in Coventry with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (75%). 110 patients answered the survey (response rate 29%).
| Survey question | Phoenix Family Care | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 80% | 81% | 77% |
| Easy to contact by phone | 52% | 64% | 57% |
| Easy to contact via the website | 36% | 62% | 58% |
| Easy to contact via the NHS App | 49% | 60% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 68% | 77% | 73% |
| Wait for appointment about right | 70% | 78% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 188 responses rated the practice good or very good (England: 92%).
5,539 patients were registered at Phoenix Family Care in September 2026, down 6.3% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 2,098 patients per GP, close to the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 2.3 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 2.6 | 2.6 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 3,147 appointments a month, or 568 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 54% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Phoenix Family Care | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 568 | 486 | 510 |
| Face to face | 55% | 54% | 63% |
| Same day as booked | 54% | 54% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.8% against 4.6%), cancer (5.2% against 3.8%) and atrial fibrillation (3.0% against 2.2%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), depression (8.6% against 14.3%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.9% | 15.2% |
| Depression | 18+ yrs | 8.6% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
Phoenix Family Care, 103 Leamington Road, Coventry, CV3 6GQ. Phone: 024 7622 7234. Website: www.phoenixfamilycare.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Cheylesmore Surgery | 0.8 km | 91% |
| Dr Rashpal Dosanj | 0.8 km | 68% |
| Sky Blue Medical Group | 1.2 km | 90% |
| Jubilee Healthcare | 1.5 km | 75% |
| Govind Health Centre | 1.6 km | 80% |
- Dr Parveen Aggarwal (75% overall experience good)
- Park House (85% overall experience good)
- Windmill Surgery (62% overall experience good)
- Woodway Medical Centre (92% overall experience good)
How do patients rate Phoenix Family Care?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Phoenix Family Care as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Phoenix Family Care?
5,539 patients were registered in September 2026, down 6.3% on a year earlier.
How many GPs does Phoenix Family Care have?
2.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,098 patients per GP against 2,171 across England.
Are appointments at Phoenix Family Care face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Phoenix Family Care's phone number?
024 7622 7234.