Windmill Surgery, Coventry: patient reviews and CQC rating
Windmill Surgery is a GP practice in Coventry with 7,726 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 3.6 full-time-equivalent qualified GPs, or 2,146 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Windmill Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 61%, against 54% across England. Its weakest is the share who said their needs were met at their last appointment: 65%, below the England figure of 90%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 47th of the 52 practices in Coventry with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 18 points lower than in 2025 (80%). 118 patients answered the survey (response rate 17%).
| Survey question | Windmill Surgery | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 62% | 81% | 77% |
| Easy to contact by phone | 61% | 64% | 57% |
| Easy to contact via the website | 63% | 62% | 58% |
| Easy to contact via the NHS App | 61% | 60% | 54% |
| Reception team helpful | 82% | 88% | 85% |
| Last contact good | 67% | 77% | 73% |
| Wait for appointment about right | 48% | 78% | 69% |
| Listened to well | 75% | 88% | 87% |
| Treated with care and concern | 71% | 87% | 86% |
| Confidence and trust in the clinician | 83% | 94% | 93% |
| Needs met | 65% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 104 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Windmill Surgery is Good, published in October 2017. All 5 key questions are rated Good. It held the same rating in the report before (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,726 patients were registered at Windmill Surgery in September 2026, down 4.8% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 2,146 patients per GP, close to the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 1.2 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 3.4 |
| August 2024 | 3.4 | 3.4 |
| August 2025 | 3.4 | 3.4 |
| August 2026 | 3.6 | 3.6 |
From June 2026 to August 2026 the practice recorded 5,355 appointments a month, or 693 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 59% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
70% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Windmill Surgery | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 693 | 486 | 510 |
| Face to face | 46% | 54% | 63% |
| Same day as booked | 59% | 54% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), dementia (0.1% against 0.8%) and osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 32.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.6 years for women and 75.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.8% | 14.3% |
| High blood pressure | All ages | 11.6% | 15.2% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Cancer | All ages | 2.0% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 54.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.5% | 74.9% |
Windmill Surgery, Longford Primary Care Centre, Longford Road, Coventry, CV6 6DR. Phone: 024 7664 6750. Website: www.windmillsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Princewill & Partners | 0.0 km | 69% |
| Holbrooks Health Team | 1.8 km | 61% |
| The Gables Medicentre | 1.8 km | 67% |
| Woodend Health Centre | 2.1 km | 69% |
| Edgwick Medical Centre | 2.2 km | 59% |
- Dr Parveen Aggarwal (75% overall experience good)
- Park House (85% overall experience good)
- Phoenix Family Care (80% overall experience good)
- Woodway Medical Centre (92% overall experience good)
How do patients rate Windmill Surgery?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of Windmill Surgery as good, below the England figure of 77%. 61% found it easy to get through by phone.
How many patients are registered at Windmill Surgery?
7,726 patients were registered in September 2026, down 4.8% on a year earlier.
What is Windmill Surgery's CQC rating?
Good overall, published in October 2017.
How many GPs does Windmill Surgery have?
3.6 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,146 patients per GP against 2,171 across England.
Are appointments at Windmill Surgery face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Windmill Surgery's phone number?
024 7664 6750.