Jubilee Healthcare, Coventry: patient reviews and CQC rating
Jubilee Healthcare is a GP practice in Coventry with 9,885 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 5.0 full-time-equivalent qualified GPs, or 1,982 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Jubilee Healthcare
Its best result against England is the share who said the wait for their last appointment was about right: 82%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 36th of the 52 practices in Coventry with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (82%). 120 patients answered the survey (response rate 27%).
| Survey question | Jubilee Healthcare | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 75% | 81% | 77% |
| Easy to contact by phone | 70% | 64% | 57% |
| Easy to contact via the website | 46% | 62% | 58% |
| Easy to contact via the NHS App | 64% | 60% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 75% | 77% | 73% |
| Wait for appointment about right | 82% | 78% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 19 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Jubilee Healthcare is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,885 patients were registered at Jubilee Healthcare in September 2026, down 2.8% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 1,982 patients per GP, close to the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 1.5 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 7.2 |
| August 2024 | 4.8 | 7.8 |
| August 2025 | 5.4 | 8.0 |
| August 2026 | 5.0 | 8.4 |
From June 2026 to August 2026 the practice recorded 3,694 appointments a month, or 374 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 67% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Jubilee Healthcare | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 374 | 486 | 510 |
| Face to face | 71% | 54% | 63% |
| Same day as booked | 67% | 54% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.5% against 1.2%) and serious mental illness (1.5% against 1.0%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), COPD (1.3% against 1.9%) and coronary heart disease (2.2% against 3.0%). The practice's patients live in areas with an average deprivation score of 20.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 77.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.4% | 15.2% |
| Depression | 18+ yrs | 13.1% | 14.3% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| COPD | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
Jubilee Healthcare, 41 Westminster Road, Coventry, CV1 3GB. Phone: 024 7622 3565. Website: www.jubileehealthcarecoventry.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Broomfield Park Medical Centre | 0.8 km | 66% |
| Kensington Road surgery | 0.9 km | 75% |
| Govind Health Centre | 1.0 km | 80% |
| Anchor Homeless Centre | 1.3 km | 97% |
| Hillfields Health Centre - 1 | 1.3 km | 73% |
- Forrest Medical Centre (83% overall experience good)
- Kensington Road surgery (75% overall experience good)
- Limbrick Wood Surgery (82% overall experience good)
- Westwood Medical Health Centre (83% overall experience good)
- Woodside Medical Centre (75% overall experience good)
How do patients rate Jubilee Healthcare?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Jubilee Healthcare as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Jubilee Healthcare?
9,885 patients were registered in September 2026, down 2.8% on a year earlier.
What is Jubilee Healthcare's CQC rating?
Good overall, published in August 2016.
How many GPs does Jubilee Healthcare have?
5.0 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,982 patients per GP against 2,171 across England.
Are appointments at Jubilee Healthcare face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Jubilee Healthcare's phone number?
024 7622 3565.