Kensington Road surgery, Coventry: patient reviews and CQC rating
Kensington Road surgery is a GP practice in Coventry with 5,014 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2024. It has 3.8 full-time-equivalent qualified GPs, or 1,329 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kensington Road surgery
Its best result against England is the share who said the wait for their last appointment was about right: 78%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 38%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 37th of the 52 practices in Coventry with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 15 points higher than in 2025 (60%). 99 patients answered the survey (response rate 23%).
| Survey question | Kensington Road surgery | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 75% | 81% | 77% |
| Easy to contact by phone | 49% | 64% | 57% |
| Easy to contact via the website | 38% | 62% | 58% |
| Easy to contact via the NHS App | 52% | 60% | 54% |
| Reception team helpful | 85% | 88% | 85% |
| Last contact good | 77% | 77% | 73% |
| Wait for appointment about right | 78% | 78% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 88% | 91% | 90% |
CQC's overall rating for Kensington Road surgery is Requires Improvement, published in January 2024. 2 key questions are rated differently: Well-led Good and Effective Good. Its previous overall rating was Good (August 2017).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Good |
5,014 patients were registered at Kensington Road surgery in September 2026, down 9.3% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 1,329 patients per GP, fewer than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 0.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 3.8 | 3.8 |
From June 2026 to August 2026 the practice recorded 1,817 appointments a month, or 362 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 55% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
70% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Kensington Road surgery | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 362 | 486 | 510 |
| Face to face | 51% | 54% | 63% |
| Same day as booked | 55% | 54% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), COPD (1.1% against 1.9%) and coronary heart disease (2.1% against 3.0%). The practice's patients live in areas with an average deprivation score of 17.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.8 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.9% | 14.3% |
| High blood pressure | All ages | 13.4% | 15.2% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| COPD | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.7% | 74.9% |
Kensington Road surgery, 148 Kensington Road, Coventry, CV5 6HY. Phone: 024 7667 2466. Website: www.kensingtonroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Govind Health Centre | 0.3 km | 80% |
| Broomfield Park Medical Centre | 0.7 km | 66% |
| Jubilee Healthcare | 0.9 km | 75% |
| Phoenix Family Care | 1.8 km | 80% |
| Westwood Medical Health Centre | 1.9 km | 83% |
- Forrest Medical Centre (83% overall experience good)
- Jubilee Healthcare (75% overall experience good)
- Limbrick Wood Surgery (82% overall experience good)
- Westwood Medical Health Centre (83% overall experience good)
- Woodside Medical Centre (75% overall experience good)
How do patients rate Kensington Road surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Kensington Road surgery as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at Kensington Road surgery?
5,014 patients were registered in September 2026, down 9.3% on a year earlier.
What is Kensington Road surgery's CQC rating?
Requires Improvement overall, published in January 2024.
How many GPs does Kensington Road surgery have?
3.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,329 patients per GP against 2,171 across England.
Are appointments at Kensington Road surgery face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kensington Road surgery's phone number?
024 7667 2466.