Westwood Medical Health Centre, Coventry: patient reviews and CQC rating
Westwood Medical Health Centre is a GP practice in Coventry with 4,005 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 2.7 full-time-equivalent qualified GPs, or 1,502 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westwood Medical Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 33%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 16th of the 52 practices in Coventry with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (71%). 107 patients answered the survey (response rate 25%).
| Survey question | Westwood Medical Health Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 83% | 81% | 77% |
| Easy to contact by phone | 84% | 64% | 57% |
| Easy to contact via the website | 33% | 62% | 58% |
| Easy to contact via the NHS App | 60% | 60% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 80% | 77% | 73% |
| Wait for appointment about right | 64% | 78% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
CQC's overall rating for Westwood Medical Health Centre is Good, published in January 2019. All 5 key questions are rated Good. It held the same rating in the report before (December 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,005 patients were registered at Westwood Medical Health Centre in September 2026, down 5.6% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 1,502 patients per GP, fewer than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 2,175 appointments a month, or 543 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 37% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Westwood Medical Health Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 543 | 486 | 510 |
| Face to face | 51% | 54% | 63% |
| Same day as booked | 37% | 54% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.3% against 1.2%), chronic kidney disease (8.3% against 4.6%) and high blood pressure (18.9% against 15.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), dementia (0.3% against 0.8%) and depression (7.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 20.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.9% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.3% | 4.6% |
| Depression | 18+ yrs | 7.4% | 14.3% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.6% | 74.9% |
Westwood Medical Health Centre, 298 Tile Hill Lane, Coventry, CV4 9DR. Phone: 024 7646 6106.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr G Shields and Partners | 1.0 km | 89% |
| Forrest Medical Centre | 1.1 km | 83% |
| Limbrick Wood Surgery | 1.3 km | 82% |
| Woodside Medical Centre | 1.3 km | 75% |
| Kensington Road surgery | 1.9 km | 75% |
- Forrest Medical Centre (83% overall experience good)
- Jubilee Healthcare (75% overall experience good)
- Kensington Road surgery (75% overall experience good)
- Limbrick Wood Surgery (82% overall experience good)
- Woodside Medical Centre (75% overall experience good)
How do patients rate Westwood Medical Health Centre?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Westwood Medical Health Centre as good, against 77% across England. 84% found it easy to get through by phone.
How many patients are registered at Westwood Medical Health Centre?
4,005 patients were registered in September 2026, down 5.6% on a year earlier.
What is Westwood Medical Health Centre's CQC rating?
Good overall, published in January 2019.
How many GPs does Westwood Medical Health Centre have?
2.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,502 patients per GP against 2,171 across England.
Are appointments at Westwood Medical Health Centre face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westwood Medical Health Centre's phone number?
024 7646 6106.