The Caxton Surgery, Oswestry: patient reviews and CQC rating
The Caxton Surgery is a GP practice in Oswestry with 13,778 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Shropshire, Telford and Wrekin: 77%). The Care Quality Commission rates it Requires Improvement overall, in a report published in February 2023. It has 5.4 full-time-equivalent qualified GPs, or 2,571 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Caxton Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 82%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 65%, against 69% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 4 practices in Oswestry with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (85%). 113 patients answered the survey (response rate 26%).
| Survey question | The Caxton Surgery | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Overall experience good | 85% | 77% | 77% |
| Easy to contact by phone | 63% | 53% | 57% |
| Easy to contact via the website | 82% | 59% | 58% |
| Easy to contact via the NHS App | 75% | 59% | 54% |
| Reception team helpful | 96% | 85% | 85% |
| Last contact good | 82% | 72% | 73% |
| Wait for appointment about right | 65% | 69% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 91% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 161 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Caxton Surgery is Requires Improvement, published in February 2023. 3 key questions are rated differently: Well-led Good, Caring Good and Responsive Good. Its previous overall rating was Good (November 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
13,778 patients were registered at The Caxton Surgery in September 2026, down 2.9% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 2,571 patients per GP, more than the England figure of 2,171 and Shropshire, Telford and Wrekin's 2,191. The practice also has 4.2 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 6.7 |
| August 2024 | 6.1 | 7.1 |
| August 2025 | 6.1 | 6.7 |
| August 2026 | 5.4 | 6.4 |
From June 2026 to August 2026 the practice recorded 6,093 appointments a month, or 442 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 34% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Caxton Surgery | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 442 | 498 | 510 |
| Face to face | 72% | 63% | 63% |
| Same day as booked | 34% | 48% | 45% |
| More than 28 days after booking | 15% | 4% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.6% against 1.2%), stroke or TIA (2.7% against 1.9%) and chronic kidney disease (6.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 20.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.4 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.0% | 14.3% |
| High blood pressure | All ages | 16.9% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| COPD | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.5% | 74.9% |
The Caxton Surgery, Oswald Road, Oswestry, SY11 1RD. Phone: 01691 654646. Website: www.caxtonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cambrian Surgery | 0.3 km | 83% |
| Plas Ffynnon Medical Centre | 0.4 km | 87% |
| Knockin Medical Centre | 8.5 km | 89% |
| Churchmere Medical Group | 11.6 km | 72% |
| Dr Guildford and Partners | 15.9 km | 95% |
- Cambrian Surgery (83% overall experience good)
- Churchmere Medical Group (72% overall experience good)
- OHP-Drayton Medical Practice (83% overall experience good)
- Plas Ffynnon Medical Centre (87% overall experience good)
- Wem and Prees Medical Practice (79% overall experience good)
How do patients rate The Caxton Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of The Caxton Surgery as good, above the England figure of 77%. 63% found it easy to get through by phone.
How many patients are registered at The Caxton Surgery?
13,778 patients were registered in September 2026, down 2.9% on a year earlier.
What is The Caxton Surgery's CQC rating?
Requires Improvement overall, published in February 2023.
How many GPs does The Caxton Surgery have?
5.4 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,571 patients per GP against 2,171 across England.
Are appointments at The Caxton Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Caxton Surgery's phone number?
01691 654646.