Plas Ffynnon Medical Centre, Oswestry: patient reviews and CQC rating
Plas Ffynnon Medical Centre is a GP practice in Oswestry with 9,650 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Shropshire, Telford and Wrekin: 77%). The Care Quality Commission rates it Good overall, in a report published in January 2018. It has 4.4 full-time-equivalent qualified GPs, or 2,218 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Plas Ffynnon Medical Centre
Its best result against England is the share who found the reception and administrative team helpful: 96%, above the England figure of 85%. Its result closest to England is the share who described their last contact with the practice as good: 75%, against 73% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 2nd of the 4 practices in Oswestry with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 18 points higher than in 2025 (69%). 103 patients answered the survey (response rate 32%).
| Survey question | Plas Ffynnon Medical Centre | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Overall experience good | 87% | 77% | 77% |
| Easy to contact by phone | 60% | 53% | 57% |
| Easy to contact via the website | 61% | 59% | 58% |
| Easy to contact via the NHS App | 61% | 59% | 54% |
| Reception team helpful | 96% | 85% | 85% |
| Last contact good | 75% | 72% | 73% |
| Wait for appointment about right | 75% | 69% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 97% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 240 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Plas Ffynnon Medical Centre is Good, published in January 2018. All 5 key questions are rated Good. It held the same rating in the report before (February 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,650 patients were registered at Plas Ffynnon Medical Centre in September 2026, up 0.8% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 2,218 patients per GP, close to the England figure of 2,171 and Shropshire, Telford and Wrekin's 2,191. The practice also has 3.4 nurses and 5.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 7.8 |
| August 2024 | 5.1 | 6.8 |
| August 2025 | 4.6 | 5.4 |
| August 2026 | 4.4 | 5.2 |
From June 2026 to August 2026 the practice recorded 5,759 appointments a month, or 597 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 36% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Plas Ffynnon Medical Centre | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 597 | 498 | 510 |
| Face to face | 65% | 63% | 63% |
| Same day as booked | 36% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.8% against 1.2%), peripheral arterial disease (0.9% against 0.6%) and atrial fibrillation (3.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 19.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.4 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.3% | 15.2% |
| Depression | 18+ yrs | 18.1% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| COPD | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.7% | 74.9% |
Plas Ffynnon Medical Centre, Middleton Road, Oswestry, SY11 2RB. Phone: 01691 655844. Website: www.pfmc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Caxton Surgery | 0.4 km | 85% |
| Cambrian Surgery | 0.6 km | 83% |
| Knockin Medical Centre | 8.1 km | 89% |
| Churchmere Medical Group | 11.7 km | 72% |
| Dr Guildford and Partners | 15.6 km | 95% |
- Cambrian Surgery (83% overall experience good)
- Churchmere Medical Group (72% overall experience good)
- OHP-Drayton Medical Practice (83% overall experience good)
- The Caxton Surgery (85% overall experience good)
- Wem and Prees Medical Practice (79% overall experience good)
How do patients rate Plas Ffynnon Medical Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Plas Ffynnon Medical Centre as good, above the England figure of 77%. 60% found it easy to get through by phone.
How many patients are registered at Plas Ffynnon Medical Centre?
9,650 patients were registered in September 2026, up 0.8% on a year earlier.
What is Plas Ffynnon Medical Centre's CQC rating?
Good overall, published in January 2018.
How many GPs does Plas Ffynnon Medical Centre have?
4.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,218 patients per GP against 2,171 across England.
Are appointments at Plas Ffynnon Medical Centre face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Plas Ffynnon Medical Centre's phone number?
01691 655844.