Brook Medical Centre, Northampton: patient reviews and CQC rating
Brook Medical Centre is a GP practice in Northampton with 5,517 registered patients (September 2026). In the 2026 GP Patient Survey, 54% of its patients described their overall experience as good, below the England figure of 77% (Northamptonshire: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2022.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brook Medical Centre
Its result closest to England is the share who said the wait for their last appointment was about right: 66%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 12%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 28th of the 29 practices in Northampton with 50 or more responses. 23% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (46%). 104 patients answered the survey (response rate 27%).
| Survey question | Brook Medical Centre | Northamptonshire | England |
|---|---|---|---|
| Overall experience good | 54% | 74% | 77% |
| Easy to contact by phone | 23% | 51% | 57% |
| Easy to contact via the website | 18% | 56% | 58% |
| Easy to contact via the NHS App | 12% | 52% | 54% |
| Reception team helpful | 76% | 83% | 85% |
| Last contact good | 45% | 70% | 73% |
| Wait for appointment about right | 66% | 71% | 69% |
| Listened to well | 76% | 85% | 87% |
| Treated with care and concern | 72% | 85% | 86% |
| Confidence and trust in the clinician | 81% | 91% | 93% |
| Needs met | 80% | 90% | 90% |
In the Friends and Family Test for July 2026, 92% of 60 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Brook Medical Centre is Good, published in December 2022. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,517 patients were registered at Brook Medical Centre in September 2026, down 5.5% on a year earlier (England: down 1.1%).
From June 2026 to August 2026 the practice recorded 3,243 appointments a month, or 588 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 25% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Brook Medical Centre | Northamptonshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 588 | 531 | 510 |
| Face to face | 76% | 59% | 63% |
| Same day as booked | 25% | 46% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.8% against 4.6%), COPD (2.6% against 1.9%) and diabetes (9.8% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%) and cancer (2.6% against 3.8%). The practice's patients live in areas with an average deprivation score of 28.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 75.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.8% | 15.2% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Cancer | All ages | 2.6% | 3.8% |
| COPD | All ages | 2.6% | 1.9% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.1% | 74.9% |
Brook Medical Centre, Ecton Brook Road, Northampton, NN3 5EN. Phone: 01604 401185. Website: www.thebrookmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mayfield Surgery | 2.9 km | 64% |
| Favell Plus Surgery | 2.9 km | 67% |
| Woodview Medical Centre | 2.9 km | 79% |
| Earls Barton Medical Centre | 3.3 km | 56% |
| Abington Medical Centre | 4.2 km | 75% |
- Bugbrooke Surgery (85% overall experience good)
- County Surgery (82% overall experience good)
- Park Avenue Medical Centre (69% overall experience good)
- Rushden Medical Centre (30% overall experience good)
- The Crescent Medical Centre (81% overall experience good)
How do patients rate Brook Medical Centre?
In the 2026 GP Patient Survey, 54% of patients described their overall experience of Brook Medical Centre as good, below the England figure of 77%. 23% found it easy to get through by phone.
How many patients are registered at Brook Medical Centre?
5,517 patients were registered in September 2026, down 5.5% on a year earlier.
What is Brook Medical Centre's CQC rating?
Good overall, published in December 2022.
Are appointments at Brook Medical Centre face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brook Medical Centre's phone number?
01604 401185.