Caddington Surgery, Luton: patient reviews and CQC rating
Caddington Surgery is a GP practice in Luton with 4,914 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 2.9 full-time-equivalent qualified GPs, or 1,667 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Caddington Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 67%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 37%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 15th of the 25 practices in Luton with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (70%). 119 patients answered the survey (response rate 31%).
| Survey question | Caddington Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 72% | 75% | 77% |
| Easy to contact by phone | 37% | 52% | 57% |
| Easy to contact via the website | 67% | 60% | 58% |
| Easy to contact via the NHS App | 49% | 52% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 64% | 71% | 73% |
| Wait for appointment about right | 66% | 69% | 69% |
| Listened to well | 82% | 86% | 87% |
| Treated with care and concern | 84% | 85% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
CQC's overall rating for Caddington Surgery is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,914 patients were registered at Caddington Surgery in September 2026, down 0.9% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 1,667 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 0.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 4.2 |
| August 2024 | 2.9 | 4.0 |
| August 2025 | 3.0 | 4.0 |
| August 2026 | 2.9 | 4.0 |
From June 2026 to August 2026 the practice recorded 2,261 appointments a month, or 460 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 36% took place on the day they were booked and 18% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Caddington Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 460 | 521 | 510 |
| Face to face | 72% | 62% | 63% |
| Same day as booked | 36% | 48% | 45% |
| More than 28 days after booking | 18% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), COPD (3.2% against 1.9%) and stroke or TIA (3.0% against 1.9%). It has a lower share for osteoporosis (0.1% against 1.2%) and depression (11.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 14.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.6% | 15.2% |
| Depression | 18+ yrs | 11.4% | 14.3% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Asthma | 6+ yrs | 8.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| COPD | All ages | 3.2% | 1.9% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Palliative care | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
99% of the practice's patients live in the LU1 postcode district. 98% live in Central Bedfordshire, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| LU1 | 4,877 | 99% |
Caddington Surgery, 33 Manor Road, Caddington, Luton, LU1 4EE. Phone: 01582 725673. Website: www.caddingtonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bute House Medical Centre | 2.9 km | 85% |
| The Medici Medical Practice | 2.9 km | 67% |
| Conway Medical Centre | 3.0 km | 78% |
| Kingsway and Bramingham Medical Centre | 3.0 km | 56% |
| Bell House Medical Centre | 3.0 km | 80% |
- Grove View Integrated Health Hub (78% overall experience good)
- West Street Surgery (86% overall experience good)
How do patients rate Caddington Surgery?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Caddington Surgery as good, against 77% across England. 37% found it easy to get through by phone.
How many patients are registered at Caddington Surgery?
4,914 patients were registered in September 2026, down 0.9% on a year earlier.
What is Caddington Surgery's CQC rating?
Good overall, published in April 2016.
How many GPs does Caddington Surgery have?
2.9 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,667 patients per GP against 2,171 across England.
Are appointments at Caddington Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Caddington Surgery's phone number?
01582 725673.