Chiltern Hills PCN: primary care network practices and patient survey
Chiltern Hills PCN is a primary care network of 3 GP practices with 35,541 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England. Its practices have 2,468 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Chiltern Hills PCN with survey results, the share of patients describing their overall experience as good ranges from 72% at Caddington Surgery to 86% at West Street Surgery, with a median of 78% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. West Street Surgery has the highest share finding it easy to get through by phone (77%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| West Street Surgery | 12,223 | 86% | 77% | Good | 1,934 |
| Grove View Integrated Health Hub | 18,404 | 78% | 70% | Good | 3,585 |
| Caddington Surgery | 4,914 | 72% | 37% | Good | 1,667 |
Results for the network as a whole, from 333 responses, against Central East and England.
| Survey question | Chiltern Hills PCN | Central East | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 67% | 52% | 57% |
| Easy to contact via the website | 65% | 60% | 58% |
| Easy to contact via the NHS App | 60% | 52% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 71% | 71% | 73% |
| Wait for appointment about right | 72% | 69% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 89% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
There are 2,468 registered patients per full-time-equivalent qualified GP in Chiltern Hills PCN, more than England's 2,171 and Central East's 2,348. Practices recorded 610 appointments a month per 1,000 patients (England: 510), 57% of them face to face. 48% of appointments took place on the day they were booked (England: 45%).
18% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.5% over the year (England: shrank 1.1%).
| Measure | Chiltern Hills PCN | Central East | England |
|---|---|---|---|
| Patients per qualified GP | 2,468 | 2,348 | 2,171 |
| Appointments per 1,000 patients a month | 610 | 521 | 510 |
| Face-to-face appointments | 57% | 62% | 63% |
| Same day as booked | 48% | 48% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 18% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Chiltern Hills PCN is rheumatoid arthritis (0.9% against 0.8%), and the furthest below is osteoporosis (0.2% against 1.2%).
| Condition register | Age group | Chiltern Hills PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.1% | 15.2% | 5,079 |
| Depression | 18+ yrs | 12.3% | 14.3% | 3,477 |
| Diabetes | 17+ yrs | 9.0% | 7.9% | 2,569 |
| Asthma | 6+ yrs | 6.8% | 6.6% | 2,274 |
| Cancer | All ages | 3.2% | 3.8% | 1,162 |
| Coronary heart disease | All ages | 2.8% | 3.0% | 1,001 |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% | 772 |
| Atrial fibrillation | All ages | 2.1% | 2.2% | 750 |
| COPD | All ages | 2.1% | 1.9% | 749 |
| Stroke and TIA | All ages | 1.8% | 1.9% | 651 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 274 |
| Serious mental illness | All ages | 0.9% | 1.0% | 327 |
| Heart failure | All ages | 0.8% | 1.1% | 291 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 218 |
| Dementia | All ages | 0.7% | 0.8% | 257 |
| Learning disability | All ages | 0.5% | 0.6% | 193 |
| Palliative care | All ages | 0.4% | 0.6% | 148 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 127 |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% | 24 |
- Green Vale Health PCN (2 practices)
- Hillton PCN (3 practices)
- Ivel Valley South PCN (3 practices)
- Leighton Linslade Health Connections PCN (3 practices)
- Sandhills PCN (3 practices)
- Titan PCN (3 practices)
- Trident PCN (3 practices)
Which practices are in Chiltern Hills PCN?
Caddington Surgery, Grove View Integrated Health Hub and West Street Surgery.
How do patients rate Chiltern Hills PCN?
80% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Chiltern Hills PCN cover?
35,541 registered patients across 3 practices in September 2026.
How many patients per GP does Chiltern Hills PCN have?
2,468 per full-time-equivalent qualified GP, against 2,171 across England.