St Paul's Cottage Surgery, London: patient reviews and CQC rating
St Paul's Cottage Surgery is a GP practice in London with 6,944 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 4.2 full-time-equivalent qualified GPs, or 1,643 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Paul's Cottage Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 68%, against 58% across England. Its result closest to England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 241st of the 648 practices in London with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (78%). 97 patients answered the survey (response rate 16%).
| Survey question | St Paul's Cottage Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 82% | 81% | 77% |
| Easy to contact by phone | 61% | 64% | 57% |
| Easy to contact via the website | 68% | 64% | 58% |
| Easy to contact via the NHS App | 57% | 57% | 54% |
| Reception team helpful | 90% | 87% | 85% |
| Last contact good | 82% | 77% | 73% |
| Wait for appointment about right | 80% | 71% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 51 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Paul's Cottage Surgery is Good, published in June 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,944 patients were registered at St Paul's Cottage Surgery in September 2026, down 11.5% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 1,643 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 3.8 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 4.2 | 4.2 |
| August 2026 | 4.2 | 4.2 |
From June 2026 to August 2026 the practice recorded 4,500 appointments a month, or 648 per 1,000 registered patients (England: 510). 36% were face to face (England: 63%). 50% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | St Paul's Cottage Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 648 | 434 | 510 |
| Face to face | 36% | 58% | 63% |
| Same day as booked | 50% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.2% against 0.6%), heart failure (0.4% against 1.1%) and atrial fibrillation (1.0% against 2.2%). The practice's patients live in areas with an average deprivation score of 17.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.7 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.1% | 14.3% |
| High blood pressure | All ages | 8.2% | 15.2% |
| Diabetes | 17+ yrs | 4.4% | 7.9% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| COPD | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.8% | 74.9% |
St Paul's Cottage Surgery, 114 Augustus Road, London, SW19 6EW. Phone: 0844477312. Website: www.stpaulscottage-surgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Tudor Lodge Health Centre | 0.3 km | 79% |
| Rhnd | 1.0 km | -9700% |
| Elborough Street Surgery | 1.2 km | 85% |
| Southfields Group Practice | 1.4 km | 87% |
| Mayfield Surgery | 1.5 km | 84% |
- Brocklebank Group Practice (81% overall experience good)
- Haider Practice (83% overall experience good)
How do patients rate St Paul's Cottage Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of St Paul's Cottage Surgery as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at St Paul's Cottage Surgery?
6,944 patients were registered in September 2026, down 11.5% on a year earlier.
What is St Paul's Cottage Surgery's CQC rating?
Good overall, published in June 2017.
How many GPs does St Paul's Cottage Surgery have?
4.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,643 patients per GP against 2,171 across England.
Are appointments at St Paul's Cottage Surgery face to face?
36% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Paul's Cottage Surgery's phone number?
0844477312.