Brocklebank Group Practice, London: patient reviews and CQC rating
Brocklebank Group Practice is a GP practice in London with 16,008 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 8.2 full-time-equivalent qualified GPs, or 1,959 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brocklebank Group Practice
Its best result against England is the share who said the wait for their last appointment was about right: 78%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 42%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 258th of the 648 practices in London with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (72%). 100 patients answered the survey (response rate 17%).
| Survey question | Brocklebank Group Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 81% | 81% | 77% |
| Easy to contact by phone | 42% | 64% | 57% |
| Easy to contact via the website | 62% | 64% | 58% |
| Easy to contact via the NHS App | 61% | 57% | 54% |
| Reception team helpful | 94% | 87% | 85% |
| Last contact good | 72% | 77% | 73% |
| Wait for appointment about right | 78% | 71% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 424 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Brocklebank Group Practice is Good, published in February 2017. One key question is rated differently: Well-led Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,008 patients were registered at Brocklebank Group Practice in September 2026, down 1.6% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 8.2 full-time-equivalent qualified GPs, there are 1,959 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 4.3 nurses and 7.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.0 | 10.0 |
| August 2024 | 6.8 | 7.9 |
| August 2025 | 8.2 | 10.1 |
| August 2026 | 8.2 | 9.9 |
From June 2026 to August 2026 the practice recorded 12,204 appointments a month, or 762 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 42% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Brocklebank Group Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 762 | 434 | 510 |
| Face to face | 40% | 58% | 63% |
| Same day as booked | 42% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.4% against 1.0%). It has a lower share for osteoporosis (0.5% against 1.2%), heart failure (0.5% against 1.1%) and coronary heart disease (1.4% against 3.0%). The practice's patients live in areas with an average deprivation score of 13.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.2% | 14.3% |
| High blood pressure | All ages | 9.9% | 15.2% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.2% | 74.9% |
Brocklebank Group Practice, 249 Garratt Lane, Wandsworth, London, SW18 4DU. Phone: 020 3818 8270. Website: www.brocklebank-practice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wandsworth Medical Centre | 0.6 km | 74% |
| Southfields Group Practice | 1.0 km | 87% |
| Triangle Surgery | 1.1 km | 71% |
| Earlsfield Practice | 1.2 km | 85% |
| Elborough Street Surgery | 1.2 km | 85% |
- Haider Practice (83% overall experience good)
- St Paul's Cottage Surgery (82% overall experience good)
How do patients rate Brocklebank Group Practice?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Brocklebank Group Practice as good, against 77% across England. 42% found it easy to get through by phone.
How many patients are registered at Brocklebank Group Practice?
16,008 patients were registered in September 2026, down 1.6% on a year earlier.
What is Brocklebank Group Practice's CQC rating?
Good overall, published in February 2017.
How many GPs does Brocklebank Group Practice have?
8.2 full-time-equivalent qualified GPs (20 qualified GPs by headcount), which is 1,959 patients per GP against 2,171 across England.
Are appointments at Brocklebank Group Practice face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brocklebank Group Practice's phone number?
020 3818 8270.