Shepherds Bush Medical Centre, London: patient reviews and CQC rating
Shepherds Bush Medical Centre is a GP practice in London with 3,114 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 1.9 full-time-equivalent qualified GPs, or 1,668 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shepherds Bush Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 73%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 50%, below the England figure of 69%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 316th of the 648 practices in London with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (75%). 83 patients answered the survey (response rate 9%).
| Survey question | Shepherds Bush Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 79% | 75% | 77% |
| Easy to contact by phone | 76% | 62% | 57% |
| Easy to contact via the website | 57% | 57% | 58% |
| Easy to contact via the NHS App | 73% | 54% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 50% | 68% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
CQC's overall rating for Shepherds Bush Medical Centre is Good, published in December 2019. One key question is rated differently: Effective Requires Improvement. Its previous overall rating was Inadequate (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
3,114 patients were registered at Shepherds Bush Medical Centre in September 2026, down 12.6% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 1,668 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.3 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 1,398 appointments a month, or 449 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 17% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Shepherds Bush Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 449 | 469 | 510 |
| Face to face | 72% | 60% | 63% |
| Same day as booked | 17% | 48% | 45% |
| More than 28 days after booking | 8% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and depression (4.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 26.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.9 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.7% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Depression | 18+ yrs | 4.7% | 14.3% |
| Asthma | 6+ yrs | 3.9% | 6.6% |
| Cancer | All ages | 2.2% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.9% | 4.6% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| COPD | All ages | 0.7% | 1.9% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 49.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 43.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.8% | 74.9% |
Shepherds Bush Medical Centre, 336 Uxbridge Road, Shepherds Bush, London, W12 7LS. Phone: 020 8743 5153.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Dassanayake & Partners | 0.2 km | 81% |
| Parkview Practice | 0.5 km | 73% |
| Parkview Centre for Health and Wellbeing | 0.5 km | 75% |
| Parkview Medical Centre | 0.5 km | 67% |
| Canberra Old Oak Surgery | 0.5 km | 60% |
- Canberra Old Oak Surgery (60% overall experience good)
- Dr Dassanayake & Partners (81% overall experience good)
- Hammersmith & Fulham Centres for Health (64% overall experience good)
- Parkview Centre for Health and Wellbeing (75% overall experience good)
- Parkview Medical Centre (67% overall experience good)
- Parkview Practice (73% overall experience good)
- The Medical Centre - Dr Kukar (59% overall experience good)
- The Westway Surgery (70% overall experience good)
How do patients rate Shepherds Bush Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Shepherds Bush Medical Centre as good, against 77% across England. 76% found it easy to get through by phone.
How many patients are registered at Shepherds Bush Medical Centre?
3,114 patients were registered in September 2026, down 12.6% on a year earlier.
What is Shepherds Bush Medical Centre's CQC rating?
Good overall, published in December 2019.
How many GPs does Shepherds Bush Medical Centre have?
1.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,668 patients per GP against 2,171 across England.
Are appointments at Shepherds Bush Medical Centre face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shepherds Bush Medical Centre's phone number?
020 8743 5153.