Parkview Centre for Health and Wellbeing, Shepherds Bush: patient reviews and CQC rating
Parkview Centre for Health and Wellbeing is a GP practice in Shepherds Bush with 6,817 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 2.1 full-time-equivalent qualified GPs, or 3,240 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Parkview Centre for Health and Wellbeing
Its best result against England is the share who found it easy to contact the practice using the NHS App: 58%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 46%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
59% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (84%). 108 patients answered the survey (response rate 14%).
| Survey question | Parkview Centre for Health and Wellbeing | West and North London | England |
|---|---|---|---|
| Overall experience good | 75% | 75% | 77% |
| Easy to contact by phone | 59% | 62% | 57% |
| Easy to contact via the website | 43% | 57% | 58% |
| Easy to contact via the NHS App | 58% | 54% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 70% | 73% | 73% |
| Wait for appointment about right | 46% | 68% | 69% |
| Listened to well | 79% | 86% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 68 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Parkview Centre for Health and Wellbeing is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,817 patients were registered at Parkview Centre for Health and Wellbeing in September 2026, down 5.1% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 3,240 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 2,936 appointments a month, or 431 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 27% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Parkview Centre for Health and Wellbeing | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 431 | 469 | 510 |
| Face to face | 78% | 60% | 63% |
| Same day as booked | 27% | 48% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.4% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), depression (5.7% against 14.3%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 31.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.4% | 15.2% |
| Diabetes | 17+ yrs | 13.4% | 7.9% |
| Depression | 18+ yrs | 5.7% | 14.3% |
| Asthma | 6+ yrs | 4.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Cancer | All ages | 1.9% | 3.8% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| COPD | All ages | 0.8% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 50.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.6% | 74.9% |
Parkview Centre for Health and Wellbeing, Cranston Court, 56 Bloemfontein Road, Shepherds Bush, W12 7FG. Phone: 020 8846 6462.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parkview Practice | 0.0 km | 73% |
| Parkview Medical Centre | 0.0 km | 67% |
| Canberra Old Oak Surgery | 0.0 km | 60% |
| Shepherds Bush Medical Centre | 0.5 km | 79% |
| Dr Dassanayake & Partners | 0.5 km | 81% |
- Canberra Old Oak Surgery (60% overall experience good)
- Dr Dassanayake & Partners (81% overall experience good)
- Hammersmith & Fulham Centres for Health (64% overall experience good)
- Parkview Medical Centre (67% overall experience good)
- Parkview Practice (73% overall experience good)
- Shepherds Bush Medical Centre (79% overall experience good)
- The Medical Centre - Dr Kukar (59% overall experience good)
- The Westway Surgery (70% overall experience good)
How do patients rate Parkview Centre for Health and Wellbeing?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Parkview Centre for Health and Wellbeing as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Parkview Centre for Health and Wellbeing?
6,817 patients were registered in September 2026, down 5.1% on a year earlier.
What is Parkview Centre for Health and Wellbeing's CQC rating?
Good overall, published in August 2016.
How many GPs does Parkview Centre for Health and Wellbeing have?
2.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,240 patients per GP against 2,171 across England.
Are appointments at Parkview Centre for Health and Wellbeing face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Parkview Centre for Health and Wellbeing's phone number?
020 8846 6462.