Canberra Old Oak Surgery, London: patient reviews and CQC rating
Canberra Old Oak Surgery is a GP practice in London with 8,966 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2023. It has 2.4 full-time-equivalent qualified GPs, or 3,703 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Canberra Old Oak Surgery
Its result closest to England is the share who found it easy to get through to the practice by phone: 54%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 40%, against 58% across England. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 604th of the 648 practices in London with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (50%). 58 patients answered the survey (response rate 5%).
| Survey question | Canberra Old Oak Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 60% | 75% | 77% |
| Easy to contact by phone | 54% | 62% | 57% |
| Easy to contact via the website | 40% | 57% | 58% |
| Easy to contact via the NHS App | 42% | 54% | 54% |
| Reception team helpful | 76% | 83% | 85% |
| Last contact good | 60% | 73% | 73% |
| Wait for appointment about right | 56% | 68% | 69% |
| Listened to well | 75% | 86% | 87% |
| Treated with care and concern | 72% | 84% | 86% |
| Confidence and trust in the clinician | 81% | 92% | 93% |
| Needs met | 79% | 89% | 90% |
In the Friends and Family Test for July 2026, 78% of 77 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Canberra Old Oak Surgery is Good, published in January 2023. All 5 key questions are rated Good. It held the same rating in the report before (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,966 patients were registered at Canberra Old Oak Surgery in September 2026, down 8.8% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 3,703 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.9 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 4.9 |
| August 2024 | 4.3 | 4.3 |
| August 2025 | 2.4 | 3.5 |
| August 2026 | 2.4 | 3.5 |
From June 2026 to August 2026 the practice recorded 4,790 appointments a month, or 534 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 60% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Canberra Old Oak Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 534 | 469 | 510 |
| Face to face | 86% | 60% | 63% |
| Same day as booked | 60% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), heart failure (0.2% against 1.1%) and atrial fibrillation (0.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 28.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.1 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 7.0% | 14.3% |
| High blood pressure | All ages | 5.5% | 15.2% |
| Diabetes | 17+ yrs | 3.9% | 7.9% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 1.3% | 4.6% |
| Cancer | All ages | 1.0% | 3.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Coronary heart disease | All ages | 0.8% | 3.0% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| COPD | All ages | 0.6% | 1.9% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Heart failure | All ages | 0.2% | 1.1% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 48.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 45.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.7% | 74.9% |
Canberra Old Oak Surgery, Parkview Centre for Health, Cranston Court, 56 Bloemfontein Road, London, W12 7FG. Phone: 020 7062 6320. Website: www.canberraoldoaksurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parkview Practice | 0.0 km | 73% |
| Parkview Centre for Health and Wellbeing | 0.0 km | 75% |
| Parkview Medical Centre | 0.0 km | 67% |
| Shepherds Bush Medical Centre | 0.5 km | 79% |
| Dr Dassanayake & Partners | 0.5 km | 81% |
- Dr Dassanayake & Partners (81% overall experience good)
- Hammersmith & Fulham Centres for Health (64% overall experience good)
- Parkview Centre for Health and Wellbeing (75% overall experience good)
- Parkview Medical Centre (67% overall experience good)
- Parkview Practice (73% overall experience good)
- Shepherds Bush Medical Centre (79% overall experience good)
- The Medical Centre - Dr Kukar (59% overall experience good)
- The Westway Surgery (70% overall experience good)
How do patients rate Canberra Old Oak Surgery?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of Canberra Old Oak Surgery as good, below the England figure of 77%. 54% found it easy to get through by phone.
How many patients are registered at Canberra Old Oak Surgery?
8,966 patients were registered in September 2026, down 8.8% on a year earlier.
What is Canberra Old Oak Surgery's CQC rating?
Good overall, published in January 2023.
How many GPs does Canberra Old Oak Surgery have?
2.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,703 patients per GP against 2,171 across England.
Are appointments at Canberra Old Oak Surgery face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Canberra Old Oak Surgery's phone number?
020 7062 6320.