Lavender Hill Group Practice, London: patient reviews and CQC rating
Lavender Hill Group Practice is a GP practice in London with 14,661 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in June 2021. It has 7.5 full-time-equivalent qualified GPs, or 1,943 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lavender Hill Group Practice
Its best result against England is the share who found it easy to contact the practice through its website: 89%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 60th of the 648 practices in London with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (85%). 131 patients answered the survey (response rate 16%).
| Survey question | Lavender Hill Group Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 90% | 81% | 77% |
| Easy to contact by phone | 73% | 64% | 57% |
| Easy to contact via the website | 89% | 64% | 58% |
| Easy to contact via the NHS App | 71% | 57% | 54% |
| Reception team helpful | 91% | 87% | 85% |
| Last contact good | 83% | 77% | 73% |
| Wait for appointment about right | 80% | 71% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 55 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lavender Hill Group Practice is Good, published in June 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,661 patients were registered at Lavender Hill Group Practice in September 2026, down 5.2% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 7.5 full-time-equivalent qualified GPs, there are 1,943 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 2.5 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.8 | 9.6 |
| August 2024 | 8.0 | 11.2 |
| August 2025 | 8.0 | 10.1 |
| August 2026 | 7.5 | 10.5 |
From June 2026 to August 2026 the practice recorded 5,474 appointments a month, or 373 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 48% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Lavender Hill Group Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 373 | 434 | 510 |
| Face to face | 54% | 58% | 63% |
| Same day as booked | 48% | 46% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a lower share of patients for coronary heart disease (1.0% against 3.0%), heart failure (0.4% against 1.1%) and atrial fibrillation (0.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 16.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.6 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.4% | 14.3% |
| High blood pressure | All ages | 6.8% | 15.2% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Diabetes | 17+ yrs | 3.3% | 7.9% |
| Cancer | All ages | 2.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| COPD | All ages | 0.9% | 1.9% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.1% | 74.9% |
Lavender Hill Group Practice, 19 Pountney Road, Battersea, London, SW11 5TU. Phone: 020 7924 4413. Website: www.lhgp.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Queenstown Road Medical Practice | 0.5 km | 83% |
| Battersea Rise Group Practice | 0.7 km | 74% |
| Battersea Fields Practice | 0.9 km | 75% |
| The Junction Health Centre | 1.0 km | 90% |
| The Falcon Road Medical Centre | 1.0 km | 84% |
- Battersea Fields Practice (75% overall experience good)
- Battersea Rise Group Practice (74% overall experience good)
- Bridge Lane Group Practice (92% overall experience good)
- Queenstown Road Medical Practice (83% overall experience good)
How do patients rate Lavender Hill Group Practice?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Lavender Hill Group Practice as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at Lavender Hill Group Practice?
14,661 patients were registered in September 2026, down 5.2% on a year earlier.
What is Lavender Hill Group Practice's CQC rating?
Good overall, published in June 2021.
How many GPs does Lavender Hill Group Practice have?
7.5 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,943 patients per GP against 2,171 across England.
Are appointments at Lavender Hill Group Practice face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lavender Hill Group Practice's phone number?
020 7924 4413.