Queenstown Road Medical Practice, London: patient reviews and CQC rating
Queenstown Road Medical Practice is a GP practice in London with 6,666 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 4.7 full-time-equivalent qualified GPs, or 1,425 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Queenstown Road Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 53%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 214th of the 648 practices in London with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (77%). 104 patients answered the survey (response rate 16%).
| Survey question | Queenstown Road Medical Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 83% | 81% | 77% |
| Easy to contact by phone | 82% | 64% | 57% |
| Easy to contact via the website | 53% | 64% | 58% |
| Easy to contact via the NHS App | 53% | 57% | 54% |
| Reception team helpful | 86% | 87% | 85% |
| Last contact good | 81% | 77% | 73% |
| Wait for appointment about right | 77% | 71% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 231 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Queenstown Road Medical Practice is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,666 patients were registered at Queenstown Road Medical Practice in September 2026, down 7.6% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 1,425 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 0.9 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 5.3 | 6.8 |
| August 2026 | 4.7 | 6.2 |
From June 2026 to August 2026 the practice recorded 2,792 appointments a month, or 419 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 25% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Queenstown Road Medical Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 419 | 434 | 510 |
| Face to face | 72% | 58% | 63% |
| Same day as booked | 25% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 9% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.9% against 1.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), epilepsy (0.4% against 0.8%) and coronary heart disease (1.7% against 3.0%). The practice's patients live in areas with an average deprivation score of 21.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.8% | 14.3% |
| High blood pressure | All ages | 11.4% | 15.2% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| COPD | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
Queenstown Road Medical Practice, 14 Queenstown Road, Battersea, London, SW8 3RX. Phone: 020 7622 9295. Website: www.qtrmp.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lavender Hill Group Practice | 0.5 km | 90% |
| Grafton Medical Partners | 0.8 km | 92% |
| Battersea Fields Practice | 0.8 km | 75% |
| Dr Curran and Partners | 1.0 km | 76% |
| Battersea Rise Group Practice | 1.1 km | 74% |
- Battersea Fields Practice (75% overall experience good)
- Battersea Rise Group Practice (74% overall experience good)
- Bridge Lane Group Practice (92% overall experience good)
- Lavender Hill Group Practice (90% overall experience good)
How do patients rate Queenstown Road Medical Practice?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Queenstown Road Medical Practice as good, against 77% across England. 82% found it easy to get through by phone.
How many patients are registered at Queenstown Road Medical Practice?
6,666 patients were registered in September 2026, down 7.6% on a year earlier.
What is Queenstown Road Medical Practice's CQC rating?
Good overall, published in March 2017.
How many GPs does Queenstown Road Medical Practice have?
4.7 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,425 patients per GP against 2,171 across England.
Are appointments at Queenstown Road Medical Practice face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Queenstown Road Medical Practice's phone number?
020 7622 9295.