ICO Health Group - Chinbrook Surgery, London: patient reviews and CQC rating
ICO Health Group - Chinbrook Surgery is a GP practice in London with 9,535 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 3.5 full-time-equivalent qualified GPs, or 2,713 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about ICO Health Group - Chinbrook Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 60%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 55%, against 58% across England. With 106 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 286th of the 648 practices in London with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (75%). 106 patients answered the survey (response rate 19%).
| Survey question | ICO Health Group - Chinbrook Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 80% | 76% | 77% |
| Easy to contact by phone | 61% | 57% | 57% |
| Easy to contact via the website | 55% | 58% | 58% |
| Easy to contact via the NHS App | 60% | 55% | 54% |
| Reception team helpful | 86% | 85% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 88% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
CQC's overall rating for ICO Health Group - Chinbrook Surgery is Good, published in April 2019. All 5 key questions are rated Good. It held the same rating in the report before (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,535 patients were registered at ICO Health Group - Chinbrook Surgery in September 2026, down 4.8% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,713 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 1.5 nurses and 4.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 6.0 |
| August 2024 | 4.0 | 4.0 |
| August 2025 | 3.4 | 3.4 |
| August 2026 | 3.5 | 3.5 |
From June 2026 to August 2026 the practice recorded 3,170 appointments a month, or 332 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 34% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | ICO Health Group - Chinbrook Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 332 | 399 | 510 |
| Face to face | 70% | 54% | 63% |
| Same day as booked | 34% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.7% against 7.9%) and serious mental illness (1.3% against 1.0%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 31.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.0% | 15.2% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Depression | 18+ yrs | 10.0% | 14.3% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.2% | 74.9% |
ICO Health Group - Chinbrook Surgery, 32 Chinbrook Road, London, SE12 9TH. Phone: 020 8857 4660.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ashdown Medical Group | 0.0 km | 76% |
| Dr H Tattersfield & Mr M Lenzi | 0.4 km | 88% |
| Links Medical Practice | 0.9 km | 72% |
| London Lane Clinic | 1.3 km | 59% |
| Dr Atul Arora | 1.4 km | 89% |
- Novum Health Partnership (80% overall experience good)
- Sel Special Allocation Practice (51% overall experience good)
How do patients rate ICO Health Group - Chinbrook Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of ICO Health Group - Chinbrook Surgery as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at ICO Health Group - Chinbrook Surgery?
9,535 patients were registered in September 2026, down 4.8% on a year earlier.
What is ICO Health Group - Chinbrook Surgery's CQC rating?
Good overall, published in April 2019.
How many GPs does ICO Health Group - Chinbrook Surgery have?
3.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,713 patients per GP against 2,171 across England.
Are appointments at ICO Health Group - Chinbrook Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is ICO Health Group - Chinbrook Surgery's phone number?
020 8857 4660.