Novum Health Partnership, London: patient reviews and CQC rating
Novum Health Partnership is a GP practice in London with 19,751 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 6.7 full-time-equivalent qualified GPs, or 2,957 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Novum Health Partnership
Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 278th of the 648 practices in London with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (72%). 123 patients answered the survey (response rate 20%).
| Survey question | Novum Health Partnership | South East London | England |
|---|---|---|---|
| Overall experience good | 80% | 76% | 77% |
| Easy to contact by phone | 51% | 57% | 57% |
| Easy to contact via the website | 73% | 58% | 58% |
| Easy to contact via the NHS App | 70% | 55% | 54% |
| Reception team helpful | 84% | 85% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 55% | 65% | 69% |
| Listened to well | 83% | 85% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 84% of 55 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Novum Health Partnership is Good, published in April 2016. All 5 key questions are rated Good. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,751 patients were registered at Novum Health Partnership in September 2026, down 5.8% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 6.7 full-time-equivalent qualified GPs, there are 2,957 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 4.8 nurses and 5.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 6.7 |
| August 2024 | 4.8 | 7.6 |
| August 2025 | 6.7 | 10.7 |
| August 2026 | 6.7 | 9.9 |
From June 2026 to August 2026 the practice recorded 6,117 appointments a month, or 310 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 18% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 13% of booked patients did not attend.
| Measure | Novum Health Partnership | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 310 | 399 | 510 |
| Face to face | 69% | 54% | 63% |
| Same day as booked | 18% | 45% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 13% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.7% against 1.0%) and a learning disability (0.8% against 0.6%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and atrial fibrillation (1.0% against 2.2%). The practice's patients live in areas with an average deprivation score of 30.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.3% | 15.2% |
| Depression | 18+ yrs | 12.0% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Serious mental illness | All ages | 2.7% | 1.0% |
| Cancer | All ages | 2.6% | 3.8% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.8% | 74.9% |
Novum Health Partnership, Primary Care, Hawstead Road, London, SE6 4JH. Phone: 020 7138 7150. Website: www.novumhealth.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Ngozi Uduku | 0.8 km | 72% |
| Dr Sanjay Das | 0.9 km | 78% |
| Triangle Group Practice | 1.1 km | 68% |
| Torridon Road Medical Practice | 1.5 km | 84% |
| Sel Special Allocation Practice | 1.7 km | 51% |
- ICO Health Group - Chinbrook Surgery (80% overall experience good)
- Sel Special Allocation Practice (51% overall experience good)
How do patients rate Novum Health Partnership?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Novum Health Partnership as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Novum Health Partnership?
19,751 patients were registered in September 2026, down 5.8% on a year earlier.
What is Novum Health Partnership's CQC rating?
Good overall, published in April 2016.
How many GPs does Novum Health Partnership have?
6.7 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,957 patients per GP against 2,171 across England.
Are appointments at Novum Health Partnership face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Novum Health Partnership's phone number?
020 7138 7150.