Dr H Tattersfield & Mr M Lenzi, Bromley: patient reviews and CQC rating
Dr H Tattersfield & Mr M Lenzi is a GP practice in Bromley with 6,439 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 4.2 full-time-equivalent qualified GPs, or 1,519 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr H Tattersfield & Mr M Lenzi
Its best result against England is the share who found it easy to contact the practice using the NHS App: 74%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 56%, below the England figure of 69%. Of the 11 results in the table, 5 are above England and 1 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 12 practices in Bromley with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (80%). 116 patients answered the survey (response rate 18%).
| Survey question | Dr H Tattersfield & Mr M Lenzi | South East London | England |
|---|---|---|---|
| Overall experience good | 88% | 76% | 77% |
| Easy to contact by phone | 77% | 57% | 57% |
| Easy to contact via the website | 60% | 58% | 58% |
| Easy to contact via the NHS App | 74% | 55% | 54% |
| Reception team helpful | 91% | 85% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 56% | 65% | 69% |
| Listened to well | 90% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 202 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr H Tattersfield & Mr M Lenzi is Good, published in March 2017. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,439 patients were registered at Dr H Tattersfield & Mr M Lenzi in September 2026, almost the same as a year earlier.
9% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 1,519 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 1.8 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 5.8 |
| August 2024 | 3.7 | 4.7 |
| August 2025 | 3.7 | 5.4 |
| August 2026 | 4.2 | 5.1 |
From June 2026 to August 2026 the practice recorded 2,452 appointments a month, or 381 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 41% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Dr H Tattersfield & Mr M Lenzi | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 381 | 399 | 510 |
| Face to face | 60% | 54% | 63% |
| Same day as booked | 41% | 45% | 45% |
| More than 28 days after booking | 9% | 2% | 5% |
| Did not attend | 9% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and atrial fibrillation (0.9% against 2.2%). The practice's patients live in areas with an average deprivation score of 32.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.1 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.6% | 14.3% |
| High blood pressure | All ages | 10.2% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 2.2% | 3.8% |
| COPD | All ages | 1.9% | 1.9% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
Dr H Tattersfield & Mr M Lenzi, Oakview Family Practice, 190 Shroffold Road, Downham, Bromley, BR1 5NJ. Phone: 020 8695 6677. Website: www.oakviewfamilypractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ashdown Medical Group | 0.4 km | 76% |
| ICO Health Group - Chinbrook Surgery | 0.4 km | 80% |
| Links Medical Practice | 1.2 km | 72% |
| Torridon Road Medical Practice | 1.3 km | 84% |
| London Lane Clinic | 1.6 km | 59% |
- Ashdown Medical Group (76% overall experience good)
- Dr Sanjay Das (78% overall experience good)
- Torridon Road Medical Practice (84% overall experience good)
How do patients rate Dr H Tattersfield & Mr M Lenzi?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Dr H Tattersfield & Mr M Lenzi as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at Dr H Tattersfield & Mr M Lenzi?
6,439 patients were registered in September 2026, up 0.4% on a year earlier.
What is Dr H Tattersfield & Mr M Lenzi's CQC rating?
Good overall, published in March 2017.
How many GPs does Dr H Tattersfield & Mr M Lenzi have?
4.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,519 patients per GP against 2,171 across England.
Are appointments at Dr H Tattersfield & Mr M Lenzi face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr H Tattersfield & Mr M Lenzi's phone number?
020 8695 6677.