Chartfield Surgery, London: patient reviews and CQC rating
Chartfield Surgery is a GP practice in London with 11,924 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 9.5 full-time-equivalent qualified GPs, or 1,249 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chartfield Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 82%, above the England figure of 58%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 91%, against 87% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 146th of the 648 practices in London with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (85%). 107 patients answered the survey (response rate 19%).
| Survey question | Chartfield Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 85% | 81% | 77% |
| Easy to contact by phone | 70% | 64% | 57% |
| Easy to contact via the website | 82% | 64% | 58% |
| Easy to contact via the NHS App | 78% | 57% | 54% |
| Reception team helpful | 92% | 87% | 85% |
| Last contact good | 87% | 77% | 73% |
| Wait for appointment about right | 83% | 71% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 466 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chartfield Surgery is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,924 patients were registered at Chartfield Surgery in September 2026, down 8.5% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 9.5 full-time-equivalent qualified GPs, there are 1,249 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 1.5 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.2 | 9.0 |
| August 2024 | 8.2 | 9.9 |
| August 2025 | 6.4 | 8.6 |
| August 2026 | 9.5 | 12.5 |
From June 2026 to August 2026 the practice recorded 4,232 appointments a month, or 355 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 25% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Chartfield Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 355 | 434 | 510 |
| Face to face | 66% | 58% | 63% |
| Same day as booked | 25% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), heart failure (0.4% against 1.1%) and a learning disability (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 15.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.1 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 8.7% | 15.2% |
| Depression | 18+ yrs | 8.7% | 14.3% |
| Asthma | 6+ yrs | 4.0% | 6.6% |
| Diabetes | 17+ yrs | 3.8% | 7.9% |
| Cancer | All ages | 3.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Heart failure | All ages | 0.4% | 1.1% |
| Dementia | All ages | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.8% | 74.9% |
Chartfield Surgery, 30 Chartfield Avenue, Putney, London, SW15 6HG. Phone: 020 8788 6442. Website: www.chartfieldsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Putneymead Group Medical Practice | 0.7 km | 78% |
| Heathbridge Practice | 0.9 km | 91% |
| Rhnd | 1.1 km | -9700% |
| Mayfield Surgery | 1.2 km | 84% |
| The Alton Practice | 1.2 km | 89% |
- Heathbridge Practice (91% overall experience good)
- Mayfield Surgery (84% overall experience good)
- Tudor Lodge Health Centre (79% overall experience good)
How do patients rate Chartfield Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Chartfield Surgery as good, above the England figure of 77%. 70% found it easy to get through by phone.
How many patients are registered at Chartfield Surgery?
11,924 patients were registered in September 2026, down 8.5% on a year earlier.
What is Chartfield Surgery's CQC rating?
Good overall, published in February 2017.
How many GPs does Chartfield Surgery have?
9.5 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 1,249 patients per GP against 2,171 across England.
Are appointments at Chartfield Surgery face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chartfield Surgery's phone number?
020 8788 6442.