Heathbridge Practice, London: patient reviews and CQC rating
Heathbridge Practice is a GP practice in London with 23,114 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 9.4 full-time-equivalent qualified GPs, or 2,466 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heathbridge Practice
Its best result against England is the share who found it easy to contact the practice through its website: 85%, above the England figure of 58%. Its result closest to England is the share who said their needs were met at their last appointment: 90%, against 90% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 38th of the 648 practices in London with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (88%). 118 patients answered the survey (response rate 19%).
| Survey question | Heathbridge Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 91% | 81% | 77% |
| Easy to contact by phone | 70% | 64% | 57% |
| Easy to contact via the website | 85% | 64% | 58% |
| Easy to contact via the NHS App | 68% | 57% | 54% |
| Reception team helpful | 91% | 87% | 85% |
| Last contact good | 83% | 77% | 73% |
| Wait for appointment about right | 73% | 71% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 413 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Heathbridge Practice is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
23,114 patients were registered at Heathbridge Practice in September 2026, up 0.6% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 9.4 full-time-equivalent qualified GPs, there are 2,466 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 1.9 nurses and 4.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.4 | 9.4 |
| August 2024 | 9.4 | 10.4 |
| August 2025 | 9.4 | 10.4 |
| August 2026 | 9.4 | 10.4 |
From June 2026 to August 2026 the practice recorded 5,197 appointments a month, or 225 per 1,000 registered patients (England: 510). 92% were face to face (England: 63%). 25% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Heathbridge Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 225 | 434 | 510 |
| Face to face | 92% | 58% | 63% |
| Same day as booked | 25% | 46% | 45% |
| More than 28 days after booking | 10% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a lower share of patients for COPD (0.5% against 1.9%), peripheral arterial disease (0.1% against 0.6%) and diabetes (2.1% against 7.9%). The practice's patients live in areas with an average deprivation score of 10.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.3 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.2% | 14.3% |
| High blood pressure | All ages | 6.2% | 15.2% |
| Asthma | 6+ yrs | 3.4% | 6.6% |
| Cancer | All ages | 2.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Diabetes | 17+ yrs | 2.1% | 7.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| COPD | All ages | 0.5% | 1.9% |
| Heart failure | All ages | 0.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.9% | 74.9% |
Heathbridge Practice, 125 Upper Richmond Road, Putney, London, SW15 2TL. Phone: 020 8246 4070. Website: www.heathbridgepractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Putneymead Group Medical Practice | 0.4 km | 78% |
| Rhnd | 0.9 km | -9700% |
| Chartfield Surgery | 0.9 km | 85% |
| Triangle Surgery | 1.2 km | 71% |
| Tudor Lodge Health Centre | 1.6 km | 79% |
- Chartfield Surgery (85% overall experience good)
- Mayfield Surgery (84% overall experience good)
- Tudor Lodge Health Centre (79% overall experience good)
How do patients rate Heathbridge Practice?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Heathbridge Practice as good, above the England figure of 77%. 70% found it easy to get through by phone.
How many patients are registered at Heathbridge Practice?
23,114 patients were registered in September 2026, up 0.6% on a year earlier.
What is Heathbridge Practice's CQC rating?
Good overall, published in August 2016.
How many GPs does Heathbridge Practice have?
9.4 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 2,466 patients per GP against 2,171 across England.
Are appointments at Heathbridge Practice face to face?
92% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heathbridge Practice's phone number?
020 8246 4070.