The Alton Practice, London: patient reviews and CQC rating
The Alton Practice is a GP practice in London with 4,183 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in August 2022. It has 2.8 full-time-equivalent qualified GPs, or 1,487 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Alton Practice
Its best result against England is the share who found it easy to contact the practice through its website: 80%, above the England figure of 58%. Its result closest to England is the share who said they were treated with care and concern: 87%, against 86% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 76th of the 648 practices in London with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (82%). 84 patients answered the survey (response rate 12%).
| Survey question | The Alton Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 89% | 81% | 77% |
| Easy to contact by phone | 75% | 64% | 57% |
| Easy to contact via the website | 80% | 64% | 58% |
| Easy to contact via the NHS App | 65% | 57% | 54% |
| Reception team helpful | 90% | 87% | 85% |
| Last contact good | 81% | 77% | 73% |
| Wait for appointment about right | 85% | 71% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 70 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Alton Practice is Good, published in August 2022. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,183 patients were registered at The Alton Practice in September 2026, down 11.1% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 1,487 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 6.0 |
| August 2024 | 2.8 | 6.0 |
| August 2025 | 2.8 | 7.3 |
| August 2026 | 2.8 | 3.9 |
From June 2026 to August 2026 the practice recorded 1,620 appointments a month, or 387 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 42% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | The Alton Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 387 | 434 | 510 |
| Face to face | 79% | 58% | 63% |
| Same day as booked | 42% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 10% | 6% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and atrial fibrillation (0.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 28.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.5 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.7% | 14.3% |
| High blood pressure | All ages | 10.4% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Cancer | All ages | 1.7% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| COPD | All ages | 1.2% | 1.9% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 40.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 58.1% | 74.9% |
The Alton Practice, 208-210 Roehampton Lane, Roehampton, London, SW15 4LE. Phone: 020 8788 4844. Website: www.altonpractice.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mayfield Surgery | 0.2 km | 84% |
| The Roehampton Surgery | 0.3 km | 76% |
| Danebury Avenue Surgery | 0.7 km | 80% |
| Chartfield Surgery | 1.2 km | 85% |
| Tudor Lodge Health Centre | 1.4 km | 79% |
- Danebury Avenue Surgery (80% overall experience good)
- Putneymead Group Medical Practice (78% overall experience good)
- The Roehampton Surgery (76% overall experience good)
How do patients rate The Alton Practice?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of The Alton Practice as good, above the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at The Alton Practice?
4,183 patients were registered in September 2026, down 11.1% on a year earlier.
What is The Alton Practice's CQC rating?
Good overall, published in August 2022.
How many GPs does The Alton Practice have?
2.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,487 patients per GP against 2,171 across England.
Are appointments at The Alton Practice face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Alton Practice's phone number?
020 8788 4844.