The Roehampton Surgery, London: patient reviews and CQC rating
The Roehampton Surgery is a GP practice in London with 6,485 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 3.2 full-time-equivalent qualified GPs, or 2,010 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Roehampton Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 41%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 386th of the 648 practices in London with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (89%). 104 patients answered the survey (response rate 17%).
| Survey question | The Roehampton Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 76% | 81% | 77% |
| Easy to contact by phone | 73% | 64% | 57% |
| Easy to contact via the website | 46% | 64% | 58% |
| Easy to contact via the NHS App | 41% | 57% | 54% |
| Reception team helpful | 90% | 87% | 85% |
| Last contact good | 79% | 77% | 73% |
| Wait for appointment about right | 77% | 71% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 113 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Roehampton Surgery is Good, published in October 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,485 patients were registered at The Roehampton Surgery in September 2026, down 2.5% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,010 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 2,193 appointments a month, or 338 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 46% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Roehampton Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 338 | 434 | 510 |
| Face to face | 55% | 58% | 63% |
| Same day as booked | 46% | 46% | 45% |
| More than 28 days after booking | 4% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.3% against 0.6%), dementia (2.1% against 0.8%) and serious mental illness (1.7% against 1.0%). It has a lower share for cancer (2.2% against 3.8%), asthma (4.5% against 6.6%) and high blood pressure (11.6% against 15.2%). The practice's patients live in areas with an average deprivation score of 23.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.6% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Palliative care | All ages | 2.3% | 0.6% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Cancer | All ages | 2.2% | 3.8% |
| Dementia | All ages | 2.1% | 0.8% |
| COPD | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.8% | 74.9% |
The Roehampton Surgery, 191 Roehampton Lane, Roehampton, London, SW15 4HN. Phone: 020 8788 1188.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Alton Practice | 0.3 km | 89% |
| Danebury Avenue Surgery | 0.5 km | 80% |
| Mayfield Surgery | 0.5 km | 84% |
| Chartfield Surgery | 1.2 km | 85% |
| Tudor Lodge Health Centre | 1.7 km | 79% |
- Danebury Avenue Surgery (80% overall experience good)
- Putneymead Group Medical Practice (78% overall experience good)
- The Alton Practice (89% overall experience good)
How do patients rate The Roehampton Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of The Roehampton Surgery as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at The Roehampton Surgery?
6,485 patients were registered in September 2026, down 2.5% on a year earlier.
What is The Roehampton Surgery's CQC rating?
Good overall, published in October 2018.
How many GPs does The Roehampton Surgery have?
3.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,010 patients per GP against 2,171 across England.
Are appointments at The Roehampton Surgery face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Roehampton Surgery's phone number?
020 8788 1188.