The Orchard Medical Practice, Leicester: patient reviews and CQC rating
The Orchard Medical Practice is a GP practice in Leicester with 12,607 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 4.8 full-time-equivalent qualified GPs, or 2,609 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Orchard Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 6th of the 79 practices in Leicester with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (83%). 110 patients answered the survey (response rate 32%).
| Survey question | The Orchard Medical Practice | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 88% | 73% | 77% |
| Easy to contact by phone | 78% | 51% | 57% |
| Easy to contact via the website | 61% | 51% | 58% |
| Easy to contact via the NHS App | 74% | 51% | 54% |
| Reception team helpful | 93% | 82% | 85% |
| Last contact good | 88% | 67% | 73% |
| Wait for appointment about right | 84% | 65% | 69% |
| Listened to well | 92% | 85% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 625 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Orchard Medical Practice is Good, published in April 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,607 patients were registered at The Orchard Medical Practice in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 2,609 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 3.5 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 6.5 |
| August 2024 | 5.6 | 6.5 |
| August 2025 | 5.6 | 6.7 |
| August 2026 | 4.8 | 4.8 |
From June 2026 to August 2026 the practice recorded 7,046 appointments a month, or 559 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 29% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Orchard Medical Practice | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 559 | 550 | 510 |
| Face to face | 86% | 72% | 63% |
| Same day as booked | 29% | 41% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.6% against 1.2%), a learning disability (0.4% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 8.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.8 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.7% | 15.2% |
| Depression | 18+ yrs | 14.1% | 14.3% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Cancer | All ages | 4.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.3% | 74.9% |
The Orchard Medical Practice, Orchard Road, Broughton Astley, Leicester, LE9 6RG. Phone: 01455 282599.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Old School Surgery | 3.8 km | 53% |
| Limes Medical Centre | 4.9 km | 86% |
| Enderby Medical Centre | 6.1 km | 86% |
| Hazelmere Medical Centre | 6.4 km | 80% |
| Northfield Medical Centre | 6.6 km | 92% |
- Barwell Medical Centre (76% overall experience good)
- The Burbage Surgery (71% overall experience good)
- The Old School Surgery (53% overall experience good)
How do patients rate The Orchard Medical Practice?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of The Orchard Medical Practice as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at The Orchard Medical Practice?
12,607 patients were registered in September 2026, down 0.3% on a year earlier.
What is The Orchard Medical Practice's CQC rating?
Good overall, published in April 2017.
How many GPs does The Orchard Medical Practice have?
4.8 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,609 patients per GP against 2,171 across England.
Are appointments at The Orchard Medical Practice face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Orchard Medical Practice's phone number?
01455 282599.