The Old School Surgery, Leicester: patient reviews and CQC rating
The Old School Surgery is a GP practice in Leicester with 7,352 registered patients (September 2026). In the 2026 GP Patient Survey, 53% of its patients described their overall experience as good, below the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 2.9 full-time-equivalent qualified GPs, or 2,495 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Old School Surgery
Its result closest to England is the share who said they were treated with care and concern: 75%, below the England figure of 86%. Its weakest is the share who found it easy to get through to the practice by phone: 31%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 74th of the 79 practices in Leicester with 50 or more responses. 31% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (51%). 112 patients answered the survey (response rate 30%).
| Survey question | The Old School Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 53% | 73% | 77% |
| Easy to contact by phone | 31% | 51% | 57% |
| Easy to contact via the website | 40% | 51% | 58% |
| Easy to contact via the NHS App | 41% | 51% | 54% |
| Reception team helpful | 60% | 82% | 85% |
| Last contact good | 50% | 67% | 73% |
| Wait for appointment about right | 55% | 65% | 69% |
| Listened to well | 73% | 85% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 82% | 92% | 93% |
| Needs met | 80% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 72 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Old School Surgery is Good, published in February 2017. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,352 patients were registered at The Old School Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,495 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 2.7 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 2.9 | 2.9 |
From June 2026 to August 2026 the practice recorded 3,921 appointments a month, or 533 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 39% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Old School Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 533 | 550 | 510 |
| Face to face | 86% | 72% | 63% |
| Same day as booked | 39% | 41% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.2% against 4.6%), depression (18.7% against 14.3%) and cancer (4.7% against 3.8%). It has a lower share for a learning disability (0.3% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 13.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.7% | 14.3% |
| High blood pressure | All ages | 17.0% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.2% | 4.6% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.2% | 74.9% |
The Old School Surgery, Hinckley Road, Stoney Stanton, Leicester, LE9 4LJ. Phone: 01455 271445. Website: www.theoldschoolsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Orchard Medical Practice | 3.8 km | 88% |
| Heath Lane Surgery | 4.1 km | 77% |
| Barwell Medical Centre | 4.9 km | 76% |
| Station View Health Centre | 5.6 km | 62% |
| The Burbage Surgery | 5.7 km | 71% |
- Barwell Medical Centre (76% overall experience good)
- The Burbage Surgery (71% overall experience good)
- The Orchard Medical Practice (88% overall experience good)
How do patients rate The Old School Surgery?
In the 2026 GP Patient Survey, 53% of patients described their overall experience of The Old School Surgery as good, below the England figure of 77%. 31% found it easy to get through by phone.
How many patients are registered at The Old School Surgery?
7,352 patients were registered in September 2026, down 1.4% on a year earlier.
What is The Old School Surgery's CQC rating?
Good overall, published in February 2017.
How many GPs does The Old School Surgery have?
2.9 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,495 patients per GP against 2,171 across England.
Are appointments at The Old School Surgery face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Old School Surgery's phone number?
01455 271445.