Heath Lane Surgery, Leicester: patient reviews and CQC rating
Heath Lane Surgery is a GP practice in Leicester with 14,714 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 5.0 full-time-equivalent qualified GPs, or 2,951 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heath Lane Surgery
Its best result against England is the share who described their overall experience of the practice as good: 77%, against 77% across England. Its weakest is the share who found it easy to contact the practice through its website: 44%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 27th of the 79 practices in Leicester with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (85%). 101 patients answered the survey (response rate 22%).
| Survey question | Heath Lane Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 77% | 73% | 77% |
| Easy to contact by phone | 51% | 51% | 57% |
| Easy to contact via the website | 44% | 51% | 58% |
| Easy to contact via the NHS App | 43% | 51% | 54% |
| Reception team helpful | 82% | 82% | 85% |
| Last contact good | 70% | 67% | 73% |
| Wait for appointment about right | 60% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 81% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 333 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Heath Lane Surgery is Good, published in February 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,714 patients were registered at Heath Lane Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 2,951 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 3.3 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 12.2 |
| August 2024 | 5.6 | 11.8 |
| August 2025 | 5.6 | 9.3 |
| August 2026 | 5.0 | 9.9 |
From June 2026 to August 2026 the practice recorded 7,248 appointments a month, or 493 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 42% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Heath Lane Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 493 | 550 | 510 |
| Face to face | 72% | 72% | 63% |
| Same day as booked | 42% | 41% | 45% |
| More than 28 days after booking | 8% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.8% against 0.6%), heart failure (1.6% against 1.1%) and chronic kidney disease (6.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 18.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.5 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% |
| Depression | 18+ yrs | 16.1% | 14.3% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.8% | 74.9% |
Heath Lane Surgery, Heath Lane, Earl Shilton, Leicester, LE9 7PB. Phone: 01455 844431. Website: www.heathlanesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Barwell Medical Centre | 2.0 km | 76% |
| The Old School Surgery | 4.1 km | 53% |
| Maples Family Medical Practice | 4.9 km | 86% |
| Castle Mead Medical Centre | 4.9 km | 86% |
| The Centre Surgery | 4.9 km | 76% |
- Dr Manoj Maini (94% overall experience good)
- Newbold Verdon Medical Practice (86% overall experience good)
- Ratby Medical Centre (76% overall experience good)
How do patients rate Heath Lane Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Heath Lane Surgery as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Heath Lane Surgery?
14,714 patients were registered in September 2026, down 1.4% on a year earlier.
What is Heath Lane Surgery's CQC rating?
Good overall, published in February 2016.
How many GPs does Heath Lane Surgery have?
5.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,951 patients per GP against 2,171 across England.
Are appointments at Heath Lane Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heath Lane Surgery's phone number?
01455 844431.