Maples Family Medical Practice, Hinckley: patient reviews and CQC rating
Maples Family Medical Practice is a GP practice in Hinckley with 10,651 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in July 2021. It has 3.7 full-time-equivalent qualified GPs, or 2,894 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Maples Family Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice through its website: 59%, against 58% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 1st of the 5 practices in Hinckley with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (81%). 94 patients answered the survey (response rate 26%).
| Survey question | Maples Family Medical Practice | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 86% | 73% | 77% |
| Easy to contact by phone | 73% | 51% | 57% |
| Easy to contact via the website | 59% | 51% | 58% |
| Easy to contact via the NHS App | 58% | 51% | 54% |
| Reception team helpful | 92% | 82% | 85% |
| Last contact good | 89% | 67% | 73% |
| Wait for appointment about right | 83% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for July 2026, 79% of 104 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Maples Family Medical Practice is Good, published in July 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,651 patients were registered at Maples Family Medical Practice in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 2,894 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 6.6 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 3.7 | 3.7 |
| August 2026 | 3.7 | 3.7 |
From June 2026 to August 2026 the practice recorded 6,507 appointments a month, or 611 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 45% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
20% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Maples Family Medical Practice | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 611 | 550 | 510 |
| Face to face | 78% | 72% | 63% |
| Same day as booked | 45% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.6% against 1.1%), chronic kidney disease (6.1% against 4.6%) and asthma (8.0% against 6.6%). The practice's patients live in areas with an average deprivation score of 14.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.4 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.1% | 14.3% |
| High blood pressure | All ages | 15.9% | 15.2% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
Maples Family Medical Practice, 35 Hill Street, Hinckley, LE10 1DS. Phone: 01455 234576. Website: www.maplesfamilymedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Castle Mead Medical Centre | 0.0 km | 86% |
| The Centre Surgery | 0.0 km | 76% |
| Station View Health Centre | 0.5 km | 62% |
| The Burbage Surgery | 1.3 km | 71% |
| Barwell Medical Centre | 3.0 km | 76% |
- Castle Mead Medical Centre (86% overall experience good)
- Station View Health Centre (62% overall experience good)
- The Centre Surgery (76% overall experience good)
How do patients rate Maples Family Medical Practice?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Maples Family Medical Practice as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at Maples Family Medical Practice?
10,651 patients were registered in September 2026, down 0.5% on a year earlier.
What is Maples Family Medical Practice's CQC rating?
Good overall, published in July 2021.
How many GPs does Maples Family Medical Practice have?
3.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,894 patients per GP against 2,171 across England.
Are appointments at Maples Family Medical Practice face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Maples Family Medical Practice's phone number?
01455 234576.