The Centre Surgery, Hinckley: patient reviews and CQC rating
The Centre Surgery is a GP practice in Hinckley with 5,540 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 1.6 full-time-equivalent qualified GPs, or 3,548 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Centre Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 64%, against 57% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 36%, against 54% across England. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 5 practices in Hinckley with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (77%). 100 patients answered the survey (response rate 24%).
| Survey question | The Centre Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 76% | 73% | 77% |
| Easy to contact by phone | 64% | 51% | 57% |
| Easy to contact via the website | 49% | 51% | 58% |
| Easy to contact via the NHS App | 36% | 51% | 54% |
| Reception team helpful | 77% | 82% | 85% |
| Last contact good | 69% | 67% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 81% | 85% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 16 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Centre Surgery is Good, published in July 2022. All 5 key questions are rated Good. Its previous overall rating was Inadequate (January 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,540 patients were registered at The Centre Surgery in September 2026, up 0.7% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 3,548 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 3.2 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 2,051 appointments a month, or 370 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 22% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Centre Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 370 | 550 | 510 |
| Face to face | 67% | 72% | 63% |
| Same day as booked | 22% | 41% | 45% |
| More than 28 days after booking | 11% | 7% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.7% against 1.1%), high blood pressure (19.5% against 15.2%) and depression (18.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 15.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.5% | 15.2% |
| Depression | 18+ yrs | 18.2% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 17.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.9% | 74.9% |
The Centre Surgery, 29 Hill Street, Hinckley, LE10 1DS. Phone: 01455 632277. Website: www.thecentresurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Maples Family Medical Practice | 0.0 km | 86% |
| Castle Mead Medical Centre | 0.0 km | 86% |
| Station View Health Centre | 0.5 km | 62% |
| The Burbage Surgery | 1.3 km | 71% |
| Barwell Medical Centre | 3.0 km | 76% |
- Castle Mead Medical Centre (86% overall experience good)
- Maples Family Medical Practice (86% overall experience good)
- Station View Health Centre (62% overall experience good)
How do patients rate The Centre Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of The Centre Surgery as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at The Centre Surgery?
5,540 patients were registered in September 2026, up 0.7% on a year earlier.
What is The Centre Surgery's CQC rating?
Good overall, published in July 2022.
How many GPs does The Centre Surgery have?
1.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,548 patients per GP against 2,171 across England.
Are appointments at The Centre Surgery face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Centre Surgery's phone number?
01455 632277.