The Burbage Surgery, Hinckley: patient reviews and CQC rating
The Burbage Surgery is a GP practice in Hinckley with 12,531 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 4.9 full-time-equivalent qualified GPs, or 2,540 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Burbage Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 71%, above the England figure of 54%. Its weakest is the share who found it easy to get through to the practice by phone: 48%, against 57% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 4th of the 5 practices in Hinckley with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (73%). 95 patients answered the survey (response rate 26%).
| Survey question | The Burbage Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 71% | 73% | 77% |
| Easy to contact by phone | 48% | 51% | 57% |
| Easy to contact via the website | 70% | 51% | 58% |
| Easy to contact via the NHS App | 71% | 51% | 54% |
| Reception team helpful | 90% | 82% | 85% |
| Last contact good | 64% | 67% | 73% |
| Wait for appointment about right | 64% | 65% | 69% |
| Listened to well | 94% | 85% | 87% |
| Treated with care and concern | 96% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
CQC's overall rating for The Burbage Surgery is Good, published in April 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,531 patients were registered at The Burbage Surgery in September 2026, up 1.3% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 2,540 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 3.0 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 8.8 |
| August 2024 | 4.9 | 6.6 |
| August 2025 | 4.9 | 6.6 |
| August 2026 | 4.9 | 6.6 |
From June 2026 to August 2026 the practice recorded 4,876 appointments a month, or 389 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 51% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Burbage Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 389 | 550 | 510 |
| Face to face | 47% | 72% | 63% |
| Same day as booked | 51% | 41% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.7% against 4.6%), dementia (1.2% against 0.8%) and osteoporosis (1.7% against 1.2%). The practice's patients live in areas with an average deprivation score of 10.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.7 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.5% | 15.2% |
| Depression | 18+ yrs | 18.8% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.7% | 4.6% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.4% | 74.9% |
The Burbage Surgery, Tilton Road, Burbage, Hinckley, LE10 2SE. Phone: 01455 634879. Website: www.burbagesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Station View Health Centre | 0.8 km | 62% |
| Maples Family Medical Practice | 1.3 km | 86% |
| Castle Mead Medical Centre | 1.3 km | 86% |
| The Centre Surgery | 1.3 km | 76% |
| Barwell Medical Centre | 4.1 km | 76% |
- Barwell Medical Centre (76% overall experience good)
- The Old School Surgery (53% overall experience good)
- The Orchard Medical Practice (88% overall experience good)
How do patients rate The Burbage Surgery?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of The Burbage Surgery as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at The Burbage Surgery?
12,531 patients were registered in September 2026, up 1.3% on a year earlier.
What is The Burbage Surgery's CQC rating?
Good overall, published in April 2017.
How many GPs does The Burbage Surgery have?
4.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,540 patients per GP against 2,171 across England.
Are appointments at The Burbage Surgery face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Burbage Surgery's phone number?
01455 634879.