Glenpark Medical Practice, Gateshead: patient reviews and CQC rating
Glenpark Medical Practice is a GP practice in Gateshead with 14,555 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2022. It has 8.6 full-time-equivalent qualified GPs, or 1,694 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Glenpark Medical Practice
Its best result against England is the share who found the reception and administrative team helpful: 93%, above the England figure of 85%. Its weakest is the share who said they were treated with care and concern: 79%, against 86% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 14th of the 16 practices in Gateshead with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (83%). 79 patients answered the survey (response rate 20%).
| Survey question | Glenpark Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 75% | 80% | 77% |
| Easy to contact by phone | 63% | 62% | 57% |
| Easy to contact via the website | 59% | 59% | 58% |
| Easy to contact via the NHS App | 56% | 58% | 54% |
| Reception team helpful | 93% | 88% | 85% |
| Last contact good | 73% | 76% | 73% |
| Wait for appointment about right | 68% | 72% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 79% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
CQC's overall rating for Glenpark Medical Practice is Good, published in April 2022. One key question is rated differently: Well-led Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,555 patients were registered at Glenpark Medical Practice in September 2026, almost the same as a year earlier.
18% of its patients are aged 65 or over, against 19% across England. With 8.6 full-time-equivalent qualified GPs, there are 1,694 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.9 nurses and 3.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 7.7 |
| August 2024 | 5.7 | 6.6 |
| August 2025 | 8.4 | 11.7 |
| August 2026 | 8.6 | 18.3 |
From June 2026 to August 2026 the practice recorded 7,691 appointments a month, or 528 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 42% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Glenpark Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 528 | 550 | 510 |
| Face to face | 55% | 68% | 63% |
| Same day as booked | 42% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.9% against 0.6%), depression (22.4% against 14.3%) and COPD (2.8% against 1.9%). The practice's patients live in areas with an average deprivation score of 27.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.7 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.4% | 14.3% |
| High blood pressure | All ages | 18.5% | 15.2% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| COPD | All ages | 2.8% | 1.9% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.4% | 74.9% |
Glenpark Medical Practice, Ravensworth Road, Dunston, Gateshead, NE11 9FJ. Phone: 0191 420 0535.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bensham Family Practice | 1.4 km | 84% |
| Second Street Surgery | 1.6 km | 85% |
| Cruddas Park and Hillsview Surgery | 1.8 km | 73% |
| Elswick Family Practice | 1.8 km | 68% |
| Oxford Terrace & Rawling Road Medical Group | 2.1 km | 89% |
- Chainbridge Medical Partnership (78% overall experience good)
- Sunniside Surgery (97% overall experience good)
- The Whickham Practice (81% overall experience good)
How do patients rate Glenpark Medical Practice?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Glenpark Medical Practice as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Glenpark Medical Practice?
14,555 patients were registered in September 2026, up 0.1% on a year earlier.
What is Glenpark Medical Practice's CQC rating?
Good overall, published in April 2022.
How many GPs does Glenpark Medical Practice have?
8.6 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,694 patients per GP against 2,171 across England.
Are appointments at Glenpark Medical Practice face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Glenpark Medical Practice's phone number?
0191 420 0535.