Laburnum Health Centre, Dagenham: patient reviews and CQC rating
Laburnum Health Centre is a GP practice in Dagenham with 10,202 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Requires Improvement overall, in a report published in October 2022. It has 3.4 full-time-equivalent qualified GPs, or 2,989 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Laburnum Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 64%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 35%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 12th of the 17 practices in Dagenham with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (57%). 87 patients answered the survey (response rate 14%).
| Survey question | Laburnum Health Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 67% | 71% | 77% |
| Easy to contact by phone | 35% | 55% | 57% |
| Easy to contact via the website | 44% | 53% | 58% |
| Easy to contact via the NHS App | 64% | 50% | 54% |
| Reception team helpful | 90% | 79% | 85% |
| Last contact good | 62% | 67% | 73% |
| Wait for appointment about right | 65% | 62% | 69% |
| Listened to well | 88% | 83% | 87% |
| Treated with care and concern | 90% | 82% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 90% | 87% | 90% |
In the Friends and Family Test for July 2026, 100% of 16 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Laburnum Health Centre is Requires Improvement, published in October 2022. One key question is rated differently: Caring Good. Its previous overall rating was Good (May 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
10,202 patients were registered at Laburnum Health Centre in September 2026, down 6.0% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 2,989 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.5 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.0 | 10.2 |
| August 2024 | 6.3 | 10.7 |
| August 2025 | 5.3 | 9.6 |
| August 2026 | 3.4 | 5.1 |
From June 2026 to August 2026 the practice recorded 5,343 appointments a month, or 524 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 63% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Laburnum Health Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 524 | 456 | 510 |
| Face to face | 47% | 58% | 63% |
| Same day as booked | 63% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.2% against 7.9%) and serious mental illness (1.4% against 1.0%). It has a lower share for dementia (0.3% against 0.8%), osteoporosis (0.5% against 1.2%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 32.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.7 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.6% | 14.3% |
| High blood pressure | All ages | 14.6% | 15.2% |
| Diabetes | 17+ yrs | 11.2% | 7.9% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 2.3% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| COPD | All ages | 1.6% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.6% | 74.9% |
Laburnum Health Centre, Althorne Way, Dagenham, RM10 7DF. Phone: 020 8517 0222. Website: www.laburnumhealth.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Becontree Medical Centre | 0.7 km | 80% |
| The Oval Practice | 1.1 km | 69% |
| Dr Teotia and partners | 1.2 km | 66% |
| Halbutt Street Medical Practice | 1.5 km | 52% |
| The Upstairs Surgery | 1.6 km | 83% |
- Dr BK Jaiswal's Practice (72% overall experience good)
- Dr Teotia and partners (66% overall experience good)
- Gables Surgery (76% overall experience good)
- Longbridge Practice (72% overall experience good)
- The Oval Practice (69% overall experience good)
- Valence Medical Centre (66% overall experience good)
How do patients rate Laburnum Health Centre?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Laburnum Health Centre as good, below the England figure of 77%. 35% found it easy to get through by phone.
How many patients are registered at Laburnum Health Centre?
10,202 patients were registered in September 2026, down 6.0% on a year earlier.
What is Laburnum Health Centre's CQC rating?
Requires Improvement overall, published in October 2022.
How many GPs does Laburnum Health Centre have?
3.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,989 patients per GP against 2,171 across England.
Are appointments at Laburnum Health Centre face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Laburnum Health Centre's phone number?
020 8517 0222.