Frome Valley Medical Centre, Bristol: patient reviews and CQC rating
Frome Valley Medical Centre is a GP practice in Bristol with 14,334 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2018. It has 6.8 full-time-equivalent qualified GPs, or 2,100 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Frome Valley Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 66%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 29%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 27th of the 65 practices in Bristol with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (69%). 114 patients answered the survey (response rate 34%).
| Survey question | Frome Valley Medical Centre | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 29% | 55% | 57% |
| Easy to contact via the website | 66% | 60% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 79% | 86% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 71% | 67% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 91% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 508 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Frome Valley Medical Centre is Good, published in September 2018. All 5 key questions are rated Good. Its previous overall rating was Outstanding (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,334 patients were registered at Frome Valley Medical Centre in September 2026, down 0.6% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 2,100 patients per GP, close to the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 5.1 nurses and 3.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.1 | 9.3 |
| August 2024 | 6.1 | 7.1 |
| August 2025 | 6.7 | 6.7 |
| August 2026 | 6.8 | 7.9 |
From June 2026 to August 2026 the practice recorded 7,032 appointments a month, or 491 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 40% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Frome Valley Medical Centre | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 491 | 459 | 510 |
| Face to face | 59% | 65% | 63% |
| Same day as booked | 40% | 38% | 45% |
| More than 28 days after booking | 11% | 5% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.6% against 1.2%), chronic kidney disease (8.3% against 4.6%) and dementia (1.2% against 0.8%). It has a lower share for serious mental illness (0.5% against 1.0%), palliative or supportive care needs (0.3% against 0.6%) and a learning disability (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 9.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.7 years for women and 82.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.1% | 15.2% |
| Depression | 18+ yrs | 17.0% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.3% | 4.6% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| COPD | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.0% | 74.9% |
Frome Valley Medical Centre, 2 Court Road, Frampton Cotterell, Bristol, BS36 2DE. Phone: 01454 772153. Website: www.fromevalley.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stokes Medical Group | 4.0 km | 82% |
| Leap Valley Medical Centre | 4.1 km | 51% |
| Concord Medical Centre | 4.2 km | 62% |
| Emersons Green Medical Centre | 4.7 km | 45% |
| Christchurch Family Medical Centre | 5.4 km | 68% |
- Courtside Surgery (73% overall experience good)
- Kennedy Way Surgery (76% overall experience good)
- Wellington Road Family Practice (83% overall experience good)
- West Walk Surgery (88% overall experience good)
How do patients rate Frome Valley Medical Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Frome Valley Medical Centre as good, against 77% across England. 29% found it easy to get through by phone.
How many patients are registered at Frome Valley Medical Centre?
14,334 patients were registered in September 2026, down 0.6% on a year earlier.
What is Frome Valley Medical Centre's CQC rating?
Good overall, published in September 2018.
How many GPs does Frome Valley Medical Centre have?
6.8 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 2,100 patients per GP against 2,171 across England.
Are appointments at Frome Valley Medical Centre face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Frome Valley Medical Centre's phone number?
01454 772153.