Christchurch Family Medical Centre, Bristol: patient reviews and CQC rating
Christchurch Family Medical Centre is a GP practice in Bristol with 28,004 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Requires Improvement overall, in a report published in August 2023. It has 18.3 full-time-equivalent qualified GPs, or 1,531 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Christchurch Family Medical Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 27%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 58th of the 65 practices in Bristol with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (68%). 114 patients answered the survey (response rate 29%).
| Survey question | Christchurch Family Medical Centre | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 68% | 78% | 77% |
| Easy to contact by phone | 27% | 55% | 57% |
| Easy to contact via the website | 51% | 60% | 58% |
| Easy to contact via the NHS App | 42% | 54% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 53% | 73% | 73% |
| Wait for appointment about right | 49% | 67% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 87% | 90% | 90% |
In the Friends and Family Test for July 2026, 91% of 1,020 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Christchurch Family Medical Centre is Requires Improvement, published in August 2023. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Good (November 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
28,004 patients were registered at Christchurch Family Medical Centre in September 2026, down 0.8% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 18.3 full-time-equivalent qualified GPs, there are 1,531 patients per GP, fewer than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 4.5 nurses and 11.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 16.7 | 18.6 |
| August 2024 | 18.9 | 21.7 |
| August 2025 | 18.3 | 19.3 |
| August 2026 | 18.3 | 19.1 |
From June 2026 to August 2026 the practice recorded 12,681 appointments a month, or 453 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 29% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Christchurch Family Medical Centre | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 453 | 459 | 510 |
| Face to face | 59% | 65% | 63% |
| Same day as booked | 29% | 38% | 45% |
| More than 28 days after booking | 11% | 5% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.1% against 1.2%), heart failure (2.0% against 1.1%) and chronic kidney disease (8.0% against 4.6%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.0% | 4.6% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Osteoporosis | 50+ yrs | 4.1% | 1.2% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| COPD | All ages | 1.9% | 1.9% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
Christchurch Family Medical Centre, Christchurch Fam Medical Centre, North Street, Downend, Bristol, BS16 5SG. Phone: 0117 970 9500.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fishponds Family Practice | 1.6 km | 67% |
| Beechwood Medical Practice | 1.6 km | 81% |
| The Old School Surgery | 1.7 km | 69% |
| Leap Valley Medical Centre | 1.7 km | 51% |
| Emersons Green Medical Centre | 2.1 km | 45% |
- Emersons Green Medical Centre (45% overall experience good)
- Leap Valley Medical Centre (51% overall experience good)
- The Orchard Medical Centre (84% overall experience good)
- The Three Shires Medical Practice - Wick (95% overall experience good)
How do patients rate Christchurch Family Medical Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Christchurch Family Medical Centre as good, below the England figure of 77%. 27% found it easy to get through by phone.
How many patients are registered at Christchurch Family Medical Centre?
28,004 patients were registered in September 2026, down 0.8% on a year earlier.
What is Christchurch Family Medical Centre's CQC rating?
Requires Improvement overall, published in August 2023.
How many GPs does Christchurch Family Medical Centre have?
18.3 full-time-equivalent qualified GPs (26 qualified GPs by headcount), which is 1,531 patients per GP against 2,171 across England.
Are appointments at Christchurch Family Medical Centre face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Christchurch Family Medical Centre's phone number?
0117 970 9500.