Rose Villa Surgery, Basildon: patient reviews and CQC rating
Rose Villa Surgery is a GP practice in Basildon with 4,321 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 1.7 full-time-equivalent qualified GPs, or 2,493 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rose Villa Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 51%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 8th of the 18 practices in Basildon with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (81%). 118 patients answered the survey (response rate 22%).
| Survey question | Rose Villa Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 74% | 74% | 77% |
| Easy to contact by phone | 70% | 50% | 57% |
| Easy to contact via the website | 58% | 56% | 58% |
| Easy to contact via the NHS App | 51% | 51% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 78% | 70% | 73% |
| Wait for appointment about right | 69% | 70% | 69% |
| Listened to well | 86% | 84% | 87% |
| Treated with care and concern | 83% | 83% | 86% |
| Confidence and trust in the clinician | 90% | 91% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 11 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Rose Villa Surgery is Good, published in December 2023. One key question is rated differently: Responsive Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
4,321 patients were registered at Rose Villa Surgery in September 2026, almost the same as a year earlier.
19% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 2,493 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 0.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 2.8 |
| August 2024 | 1.7 | 2.8 |
| August 2025 | 1.7 | 2.8 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 2,435 appointments a month, or 564 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 27% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Rose Villa Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 564 | 480 | 510 |
| Face to face | 63% | 69% | 63% |
| Same day as booked | 27% | 45% | 45% |
| More than 28 days after booking | 7% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), serious mental illness (1.5% against 1.0%) and COPD (2.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 36.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.5 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.5% | 14.3% |
| High blood pressure | All ages | 18.2% | 15.2% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Learning disability | All ages | 1.2% | 0.6% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.4% | 74.9% |
Rose Villa Surgery, 6 Rectory Park Drive, Pitsea, Basildon, SS13 3DW. Phone: 01268 552999.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Tony Nasah | 0.2 km | 77% |
| Dr Sims & Partners | 0.2 km | 90% |
| Dr Joseph Arayomi | 0.2 km | 73% |
| Dr M Aslam's Practice | 1.3 km | 43% |
| Felmores Medical Centre | 1.4 km | 68% |
- Aegis Medical Centre (56% overall experience good)
- Clayhill Medical Practice (63% overall experience good)
- Dr Joseph Arayomi (73% overall experience good)
- Dr Salako and Partners (77% overall experience good)
- Dr Tony Nasah (77% overall experience good)
- Fryerns Medical Centre (55% overall experience good)
- Knights Surgery (70% overall experience good)
How do patients rate Rose Villa Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Rose Villa Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Rose Villa Surgery?
4,321 patients were registered in September 2026, up 0.3% on a year earlier.
What is Rose Villa Surgery's CQC rating?
Good overall, published in December 2023.
How many GPs does Rose Villa Surgery have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,493 patients per GP against 2,171 across England.
Are appointments at Rose Villa Surgery face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rose Villa Surgery's phone number?
01268 552999.