The Knares Medical Practice, Basildon: patient reviews and CQC rating
The Knares Medical Practice is a GP practice in Basildon with 8,212 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2018. It has 2.0 full-time-equivalent qualified GPs, or 4,052 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Knares Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 56%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 24%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 13th of the 18 practices in Basildon with 50 or more responses. 24% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (74%). 98 patients answered the survey (response rate 21%).
| Survey question | The Knares Medical Practice | Essex | England |
|---|---|---|---|
| Overall experience good | 67% | 74% | 77% |
| Easy to contact by phone | 24% | 50% | 57% |
| Easy to contact via the website | 42% | 56% | 58% |
| Easy to contact via the NHS App | 56% | 51% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 56% | 70% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 75% | 84% | 87% |
| Treated with care and concern | 74% | 83% | 86% |
| Confidence and trust in the clinician | 87% | 91% | 93% |
| Needs met | 81% | 89% | 90% |
In the Friends and Family Test for July 2026, 80% of 97 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Knares Medical Practice is Good, published in February 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,212 patients were registered at The Knares Medical Practice in September 2026, almost the same as a year earlier.
12% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 4,052 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 0.3 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 5,743 appointments a month, or 699 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 54% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
15% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Knares Medical Practice | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 699 | 480 | 510 |
| Face to face | 35% | 69% | 63% |
| Same day as booked | 54% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), dementia (0.3% against 0.8%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 19.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.8% | 14.3% |
| High blood pressure | All ages | 13.1% | 15.2% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Cancer | All ages | 1.9% | 3.8% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.1% | 74.9% |
The Knares Medical Practice, 93 The Knares, Lee Chapel South, Basildon, SS16 5SB. Phone: 01268 542866. Website: www.knaresmedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ballards Walk Surgery | 1.0 km | 79% |
| Dr GC Chajed's Practice | 1.6 km | 84% |
| Laindon Medical Group | 1.7 km | 81% |
| Knights Surgery | 1.7 km | 70% |
| Aegis Medical Centre | 2.2 km | 56% |
- Ballards Walk Surgery (79% overall experience good)
- Dr GC Chajed's Practice (84% overall experience good)
- Laindon Medical Group (81% overall experience good)
- Noakbridge Medical Centre (58% overall experience good)
How do patients rate The Knares Medical Practice?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of The Knares Medical Practice as good, below the England figure of 77%. 24% found it easy to get through by phone.
How many patients are registered at The Knares Medical Practice?
8,212 patients were registered in September 2026, up 0.5% on a year earlier.
What is The Knares Medical Practice's CQC rating?
Good overall, published in February 2018.
How many GPs does The Knares Medical Practice have?
2.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,052 patients per GP against 2,171 across England.
Are appointments at The Knares Medical Practice face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Knares Medical Practice's phone number?
01268 542866.