Ballards Walk Surgery, Basildon: patient reviews and CQC rating
Ballards Walk Surgery is a GP practice in Basildon with 13,296 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2016. It has 3.8 full-time-equivalent qualified GPs, or 3,482 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ballards Walk Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 86%, above the England figure of 69%. Its weakest is the share who said the healthcare professional was good at listening to them: 84%, against 87% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 5th of the 18 practices in Basildon with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (67%). 104 patients answered the survey (response rate 19%).
| Survey question | Ballards Walk Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 79% | 74% | 77% |
| Easy to contact by phone | 72% | 50% | 57% |
| Easy to contact via the website | 58% | 56% | 58% |
| Easy to contact via the NHS App | 63% | 51% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 82% | 70% | 73% |
| Wait for appointment about right | 86% | 70% | 69% |
| Listened to well | 84% | 84% | 87% |
| Treated with care and concern | 84% | 83% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for Ballards Walk Surgery is Good, published in January 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,296 patients were registered at Ballards Walk Surgery in September 2026, up 2.9% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 3,482 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 2.5 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 3.8 | 3.8 |
From June 2026 to August 2026 the practice recorded 4,540 appointments a month, or 341 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 52% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Ballards Walk Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 341 | 480 | 510 |
| Face to face | 72% | 69% | 63% |
| Same day as booked | 52% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), peripheral arterial disease (0.2% against 0.6%) and chronic kidney disease (2.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 28.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.3 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.7% | 15.2% |
| Depression | 18+ yrs | 8.5% | 14.3% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Cancer | All ages | 2.4% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| COPD | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.9% | 74.9% |
Ballards Walk Surgery, 49 Ballards Walk, Basildon, SS15 5HL. Phone: 01268 542901. Website: www.ballardswalksurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Knights Surgery | 0.8 km | 70% |
| The Knares Medical Practice | 1.0 km | 67% |
| Laindon Medical Group | 1.3 km | 81% |
| Noakbridge Medical Centre | 1.7 km | 58% |
| Aegis Medical Centre | 1.8 km | 56% |
- Dr GC Chajed's Practice (84% overall experience good)
- Laindon Medical Group (81% overall experience good)
- Noakbridge Medical Centre (58% overall experience good)
- The Knares Medical Practice (67% overall experience good)
How do patients rate Ballards Walk Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Ballards Walk Surgery as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at Ballards Walk Surgery?
13,296 patients were registered in September 2026, up 2.9% on a year earlier.
What is Ballards Walk Surgery's CQC rating?
Good overall, published in January 2016.
How many GPs does Ballards Walk Surgery have?
3.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,482 patients per GP against 2,171 across England.
Are appointments at Ballards Walk Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ballards Walk Surgery's phone number?
01268 542901.