Matching Green Surgery, Basildon: patient reviews and CQC rating
Matching Green Surgery is a GP practice in Basildon with 3,433 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Inadequate overall, in a report published in August 2022. It has 0.7 full-time-equivalent qualified GPs, or 5,149 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Matching Green Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 73%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 33%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 10th of the 18 practices in Basildon with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (66%). 104 patients answered the survey (response rate 21%).
| Survey question | Matching Green Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 73% | 74% | 77% |
| Easy to contact by phone | 60% | 50% | 57% |
| Easy to contact via the website | 38% | 56% | 58% |
| Easy to contact via the NHS App | 33% | 51% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 70% | 70% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 79% | 84% | 87% |
| Treated with care and concern | 72% | 83% | 86% |
| Confidence and trust in the clinician | 85% | 91% | 93% |
| Needs met | 86% | 89% | 90% |
CQC's overall rating for Matching Green Surgery is Inadequate, published in August 2022. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
3,433 patients were registered at Matching Green Surgery in September 2026, down 2.9% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 0.7 full-time-equivalent qualified GPs, there are 5,149 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 0.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.7 | 0.7 |
| August 2024 | 0.7 | 0.7 |
| August 2025 | 0.7 | 0.7 |
| August 2026 | 0.7 | 0.7 |
From June 2026 to August 2026 the practice recorded 1,519 appointments a month, or 442 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 44% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Matching Green Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 442 | 480 | 510 |
| Face to face | 62% | 69% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 5% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), dementia (0.3% against 0.8%) and coronary heart disease (1.7% against 3.0%). The practice's patients live in areas with an average deprivation score of 28.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.0 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% |
| Depression | 18+ yrs | 11.5% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 2.6% | 3.8% |
| COPD | All ages | 1.8% | 1.9% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.5% | 74.9% |
Matching Green Surgery, 49 Matching Green, Basildon, SS14 2PB. Phone: 01268 533928.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fryerns Medical Centre | 0.8 km | 55% |
| Aegis Medical Centre | 1.2 km | 56% |
| Clayhill Medical Practice | 1.8 km | 63% |
| Felmores Medical Centre | 1.9 km | 68% |
| Aryan Medical Centre | 1.9 km | 80% |
- Aryan Medical Centre (80% overall experience good)
- Dr Sims & Partners (90% overall experience good)
- Felmores Medical Centre (68% overall experience good)
How do patients rate Matching Green Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Matching Green Surgery as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Matching Green Surgery?
3,433 patients were registered in September 2026, down 2.9% on a year earlier.
What is Matching Green Surgery's CQC rating?
Inadequate overall, published in August 2022.
How many GPs does Matching Green Surgery have?
0.7 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 5,149 patients per GP against 2,171 across England.
Are appointments at Matching Green Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Matching Green Surgery's phone number?
01268 533928.