Fryerns Medical Centre, Basildon: patient reviews and CQC rating
Fryerns Medical Centre is a GP practice in Basildon with 5,960 registered patients (September 2026). In the 2026 GP Patient Survey, 55% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 2.0 full-time-equivalent qualified GPs, or 3,007 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Fryerns Medical Centre
Its result closest to England is the share who found it easy to contact the practice using the NHS App: 47%, against 54% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 63%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 17th of the 18 practices in Basildon with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (64%). 112 patients answered the survey (response rate 19%).
| Survey question | Fryerns Medical Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 55% | 74% | 77% |
| Easy to contact by phone | 40% | 50% | 57% |
| Easy to contact via the website | 41% | 56% | 58% |
| Easy to contact via the NHS App | 47% | 51% | 54% |
| Reception team helpful | 68% | 83% | 85% |
| Last contact good | 49% | 70% | 73% |
| Wait for appointment about right | 59% | 70% | 69% |
| Listened to well | 63% | 84% | 87% |
| Treated with care and concern | 65% | 83% | 86% |
| Confidence and trust in the clinician | 77% | 91% | 93% |
| Needs met | 78% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 51 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Fryerns Medical Centre is Good, published in December 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,960 patients were registered at Fryerns Medical Centre in September 2026, up 2.3% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 3,007 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 1.4 nurses and 0.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 1.8 | 1.8 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 4,057 appointments a month, or 681 per 1,000 registered patients (England: 510). 23% were face to face (England: 63%). 71% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
76% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Fryerns Medical Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 681 | 480 | 510 |
| Face to face | 23% | 69% | 63% |
| Same day as booked | 71% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 1% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (17.7% against 14.3%). It has a lower share for osteoporosis (0.2% against 1.2%), atrial fibrillation (0.8% against 2.2%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 36.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.5 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.7% | 14.3% |
| High blood pressure | All ages | 9.6% | 15.2% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Asthma | 6+ yrs | 4.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 1.5% | 3.8% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| COPD | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
Fryerns Medical Centre, Peterborough Way, Basildon, SS14 3SS. Phone: 01268 532344. Website: www.fryernsmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Matching Green Surgery | 0.8 km | 73% |
| Felmores Medical Centre | 1.2 km | 68% |
| Aryan Medical Centre | 1.2 km | 80% |
| Dr M Aslam's Practice | 1.4 km | 43% |
| Clayhill Medical Practice | 1.5 km | 63% |
- Aegis Medical Centre (56% overall experience good)
- Clayhill Medical Practice (63% overall experience good)
- Dr Joseph Arayomi (73% overall experience good)
- Dr Salako and Partners (77% overall experience good)
- Dr Tony Nasah (77% overall experience good)
- Knights Surgery (70% overall experience good)
- Rose Villa Surgery (74% overall experience good)
How do patients rate Fryerns Medical Centre?
In the 2026 GP Patient Survey, 55% of patients described their overall experience of Fryerns Medical Centre as good, below the England figure of 77%. 40% found it easy to get through by phone.
How many patients are registered at Fryerns Medical Centre?
5,960 patients were registered in September 2026, up 2.3% on a year earlier.
What is Fryerns Medical Centre's CQC rating?
Good overall, published in December 2017.
How many GPs does Fryerns Medical Centre have?
2.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,007 patients per GP against 2,171 across England.
Are appointments at Fryerns Medical Centre face to face?
23% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Fryerns Medical Centre's phone number?
01268 532344.