Aegis Medical Centre, Basildon: patient reviews and CQC rating
Aegis Medical Centre is a GP practice in Basildon with 4,966 registered patients (September 2026). In the 2026 GP Patient Survey, 56% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Requires Improvement overall, in a report published in October 2023. It has 2.2 full-time-equivalent qualified GPs, or 2,257 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Aegis Medical Centre
Its result closest to England is the share who found it easy to contact the practice using the NHS App: 53%, against 54% across England. Its weakest is the share who described their overall experience of the practice as good: 56%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 16th of the 18 practices in Basildon with 50 or more responses. 41% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (63%). 102 patients answered the survey (response rate 19%).
| Survey question | Aegis Medical Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 56% | 74% | 77% |
| Easy to contact by phone | 41% | 50% | 57% |
| Easy to contact via the website | 42% | 56% | 58% |
| Easy to contact via the NHS App | 53% | 51% | 54% |
| Reception team helpful | 72% | 83% | 85% |
| Last contact good | 57% | 70% | 73% |
| Wait for appointment about right | 62% | 70% | 69% |
| Listened to well | 68% | 84% | 87% |
| Treated with care and concern | 66% | 83% | 86% |
| Confidence and trust in the clinician | 75% | 91% | 93% |
| Needs met | 82% | 89% | 90% |
CQC's overall rating for Aegis Medical Centre is Requires Improvement, published in October 2023. All 5 key questions are rated Requires Improvement. Its previous overall rating was Inadequate (November 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
4,966 patients were registered at Aegis Medical Centre in September 2026, up 1.0% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 2,257 patients per GP, close to the England figure of 2,171 and Essex's 2,514. The practice also has 1.6 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 2.2 | 2.2 |
| August 2026 | 2.2 | 2.2 |
From June 2026 to August 2026 the practice recorded 4,036 appointments a month, or 813 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 64% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Aegis Medical Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 813 | 480 | 510 |
| Face to face | 35% | 69% | 63% |
| Same day as booked | 64% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.2% against 4.6%) and diabetes (9.9% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), cancer (1.8% against 3.8%) and atrial fibrillation (1.2% against 2.2%). The practice's patients live in areas with an average deprivation score of 30.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 77.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Depression | 18+ yrs | 9.2% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.2% | 4.6% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| COPD | All ages | 1.9% | 1.9% |
| Cancer | All ages | 1.8% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.9% | 74.9% |
Aegis Medical Centre, 568 Whitmore Way, Basildon, SS14 2ER. Phone: 01268 532795.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Matching Green Surgery | 1.2 km | 73% |
| Dr GC Chajed's Practice | 1.3 km | 84% |
| Knights Surgery | 1.4 km | 70% |
| Clayhill Medical Practice | 1.4 km | 63% |
| Fryerns Medical Centre | 1.5 km | 55% |
- Clayhill Medical Practice (63% overall experience good)
- Dr Joseph Arayomi (73% overall experience good)
- Dr Salako and Partners (77% overall experience good)
- Dr Tony Nasah (77% overall experience good)
- Fryerns Medical Centre (55% overall experience good)
- Knights Surgery (70% overall experience good)
- Rose Villa Surgery (74% overall experience good)
How do patients rate Aegis Medical Centre?
In the 2026 GP Patient Survey, 56% of patients described their overall experience of Aegis Medical Centre as good, below the England figure of 77%. 41% found it easy to get through by phone.
How many patients are registered at Aegis Medical Centre?
4,966 patients were registered in September 2026, up 1.0% on a year earlier.
What is Aegis Medical Centre's CQC rating?
Requires Improvement overall, published in October 2023.
How many GPs does Aegis Medical Centre have?
2.2 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,257 patients per GP against 2,171 across England.
Are appointments at Aegis Medical Centre face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Aegis Medical Centre's phone number?
01268 532795.