Noakbridge Medical Centre, Basildon: patient reviews and CQC rating
Noakbridge Medical Centre is a GP practice in Basildon with 3,296 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 2.0 full-time-equivalent qualified GPs, or 1,670 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Noakbridge Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 61%, against 58% across England. Its weakest is the share who found the reception and administrative team helpful: 49%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 15th of the 18 practices in Basildon with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (53%). 96 patients answered the survey (response rate 21%).
| Survey question | Noakbridge Medical Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 58% | 74% | 77% |
| Easy to contact by phone | 48% | 50% | 57% |
| Easy to contact via the website | 61% | 56% | 58% |
| Easy to contact via the NHS App | 50% | 51% | 54% |
| Reception team helpful | 49% | 83% | 85% |
| Last contact good | 48% | 70% | 73% |
| Wait for appointment about right | 65% | 70% | 69% |
| Listened to well | 68% | 84% | 87% |
| Treated with care and concern | 66% | 83% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 78% | 89% | 90% |
CQC's overall rating for Noakbridge Medical Centre is Good, published in September 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,296 patients were registered at Noakbridge Medical Centre in September 2026, down 4.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 1,670 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 0.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 1,480 appointments a month, or 449 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 50% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Noakbridge Medical Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 449 | 480 | 510 |
| Face to face | 85% | 69% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 20.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.1 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.2% | 15.2% |
| Depression | 18+ yrs | 13.5% | 14.3% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| COPD | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.2% | 74.9% |
Noakbridge Medical Centre, Bridge Street,, Noak Bridge,, Basildon, SS15 4EZ. Phone: 01268 284285.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Knights Surgery | 1.0 km | 70% |
| Ballards Walk Surgery | 1.7 km | 79% |
| Aegis Medical Centre | 2.0 km | 56% |
| Laindon Medical Group | 2.3 km | 81% |
| Matching Green Surgery | 2.4 km | 73% |
- Ballards Walk Surgery (79% overall experience good)
- Dr GC Chajed's Practice (84% overall experience good)
- Laindon Medical Group (81% overall experience good)
- The Knares Medical Practice (67% overall experience good)
How do patients rate Noakbridge Medical Centre?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of Noakbridge Medical Centre as good, below the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at Noakbridge Medical Centre?
3,296 patients were registered in September 2026, down 4.1% on a year earlier.
What is Noakbridge Medical Centre's CQC rating?
Good overall, published in September 2017.
How many GPs does Noakbridge Medical Centre have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,670 patients per GP against 2,171 across England.
Are appointments at Noakbridge Medical Centre face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Noakbridge Medical Centre's phone number?
01268 284285.