West Basildon PCN: primary care network practices and patient survey
West Basildon PCN is a primary care network of 5 GP practices with 53,887 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England. Its practices have 2,533 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in West Basildon PCN with survey results, the share of patients describing their overall experience as good ranges from 58% at Noakbridge Medical Centre to 84% at Dr GC Chajed's Practice, with a median of 79% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. Ballards Walk Surgery has the highest share finding it easy to get through by phone (72%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr GC Chajed's Practice | 10,375 | 84% | 68% | Good | 2,478 |
| Laindon Medical Group | 18,708 | 81% | 26% | Good | 2,018 |
| Ballards Walk Surgery | 13,296 | 79% | 72% | Good | 3,482 |
| The Knares Medical Practice | 8,212 | 67% | 24% | Good | 4,052 |
| Noakbridge Medical Centre | 3,296 | 58% | 48% | Good | 1,670 |
Results for the network as a whole, from 520 responses, against Essex and England.
| Survey question | West Basildon PCN | Essex | England |
|---|---|---|---|
| Overall experience good | 77% | 74% | 77% |
| Easy to contact by phone | 46% | 50% | 57% |
| Easy to contact via the website | 53% | 56% | 58% |
| Easy to contact via the NHS App | 45% | 51% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 72% | 70% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 84% | 84% | 87% |
| Treated with care and concern | 84% | 83% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 90% | 89% | 90% |
There are 2,533 registered patients per full-time-equivalent qualified GP in West Basildon PCN, more than England's 2,171 and Essex's 2,514. Practices recorded 500 appointments a month per 1,000 patients (England: 510), 61% of them face to face. 48% of appointments took place on the day they were booked (England: 45%).
15% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.4% over the year (England: shrank 1.1%).
| Measure | West Basildon PCN | Essex | England |
|---|---|---|---|
| Patients per qualified GP | 2,533 | 2,514 | 2,171 |
| Appointments per 1,000 patients a month | 500 | 480 | 510 |
| Face-to-face appointments | 61% | 69% | 63% |
| Same day as booked | 48% | 45% | 45% |
| Did not attend | 3% | 3% | 4% |
| Patients aged 65 or over | 15% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in West Basildon PCN is diabetes (8.1% against 7.9%), and the furthest below is osteoporosis (0.3% against 1.2%).
| Condition register | Age group | West Basildon PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.4% | 15.2% | 7,694 |
| Depression | 18+ yrs | 12.3% | 14.3% | 5,013 |
| Diabetes | 17+ yrs | 8.1% | 7.9% | 3,382 |
| Asthma | 6+ yrs | 6.3% | 6.6% | 3,123 |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% | 1,856 |
| Cancer | All ages | 2.6% | 3.8% | 1,392 |
| Coronary heart disease | All ages | 2.4% | 3.0% | 1,281 |
| COPD | All ages | 1.9% | 1.9% | 1,016 |
| Atrial fibrillation | All ages | 1.9% | 2.2% | 994 |
| Stroke and TIA | All ages | 1.8% | 1.9% | 939 |
| Serious mental illness | All ages | 1.0% | 1.0% | 507 |
| Heart failure | All ages | 0.9% | 1.1% | 497 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 348 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 313 |
| Learning disability | All ages | 0.6% | 0.6% | 328 |
| Dementia | All ages | 0.6% | 0.8% | 314 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 239 |
| Palliative care | All ages | 0.4% | 0.6% | 211 |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% | 55 |
- Billericay PCN (5 practices)
- Central Basildon PCN (8 practices)
- East Basildon PCN (4 practices)
- Wickford PCN (3 practices)
Which practices are in West Basildon PCN?
Ballards Walk Surgery, Dr GC Chajed's Practice, Laindon Medical Group, Noakbridge Medical Centre and The Knares Medical Practice.
How do patients rate West Basildon PCN?
77% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does West Basildon PCN cover?
53,887 registered patients across 5 practices in September 2026.
How many patients per GP does West Basildon PCN have?
2,533 per full-time-equivalent qualified GP, against 2,171 across England.