Knights Surgery, Basildon: patient reviews and CQC rating
Knights Surgery is a GP practice in Basildon with 3,483 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 1.6 full-time-equivalent qualified GPs, or 2,141 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Knights Surgery
Its result closest to England is the share who found the reception and administrative team helpful: 82%, against 85% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 41%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 11th of the 18 practices in Basildon with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 15 points higher than in 2025 (55%). 111 patients answered the survey (response rate 20%).
| Survey question | Knights Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 70% | 74% | 77% |
| Easy to contact by phone | 49% | 50% | 57% |
| Easy to contact via the website | 49% | 56% | 58% |
| Easy to contact via the NHS App | 41% | 51% | 54% |
| Reception team helpful | 82% | 83% | 85% |
| Last contact good | 66% | 70% | 73% |
| Wait for appointment about right | 59% | 70% | 69% |
| Listened to well | 74% | 84% | 87% |
| Treated with care and concern | 73% | 83% | 86% |
| Confidence and trust in the clinician | 82% | 91% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 13 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Knights Surgery is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,483 patients were registered at Knights Surgery in September 2026, down 5.1% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 2,141 patients per GP, close to the England figure of 2,171 and Essex's 2,514. The practice also has 0.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 2,755 appointments a month, or 791 per 1,000 registered patients (England: 510). 15% were face to face (England: 63%). 72% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
79% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Knights Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 791 | 480 | 510 |
| Face to face | 15% | 69% | 63% |
| Same day as booked | 72% | 45% | 45% |
| More than 28 days after booking | 0% | 5% | 5% |
| Did not attend | 1% | 3% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.3% against 0.8%), cancer (1.6% against 3.8%) and atrial fibrillation (1.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 26.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.7 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.1% | 14.3% |
| High blood pressure | All ages | 11.7% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Cancer | All ages | 1.6% | 3.8% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.4% | 74.9% |
Knights Surgery, 32 Knights, Basildon, SS15 5LE. Phone: 01268 415888. Website: www.knights.GPsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ballards Walk Surgery | 0.8 km | 79% |
| Noakbridge Medical Centre | 1.0 km | 58% |
| Aegis Medical Centre | 1.4 km | 56% |
| The Knares Medical Practice | 1.7 km | 67% |
| Laindon Medical Group | 1.8 km | 81% |
- Aegis Medical Centre (56% overall experience good)
- Clayhill Medical Practice (63% overall experience good)
- Dr Joseph Arayomi (73% overall experience good)
- Dr Salako and Partners (77% overall experience good)
- Dr Tony Nasah (77% overall experience good)
- Fryerns Medical Centre (55% overall experience good)
- Rose Villa Surgery (74% overall experience good)
How do patients rate Knights Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Knights Surgery as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at Knights Surgery?
3,483 patients were registered in September 2026, down 5.1% on a year earlier.
What is Knights Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does Knights Surgery have?
1.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,141 patients per GP against 2,171 across England.
Are appointments at Knights Surgery face to face?
15% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Knights Surgery's phone number?
01268 415888.